Ratings based on 721 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Rooms too cold, pool not running properly
Comment from Hotel Management
21 Oct 2024 by Gerente General, Hotel Management
Dear Mr. Ernesto: Hoping you are well, I greatly appreciate that you have taken a little of your valuable time to answer our survey. Likewise, you can be assured that I will give the importance it deserves to your observation and on our part we renew our commitment to continue improving. Sincerely, Victor Ortega General Management Gamma Cuernavaca Puerta Paraíso
by A verified traveler from MEXICO
Posted 7 Oct 2024
Overall we had a good time! Would like to see a better menu and food is overpriced. Facilities are great, amenities used to be better. Staff is friendly, waiters could be more attentive. Please renew all towels, mainly pool towels.
Comment from Hotel Management
7 Oct 2024 by Gerente General, Hotel Management
Dear Miss. Irais: Hoping you are well, I really appreciate that you have taken a little of your valuable time to answer our survey. Likewise, rest assured that I will give the importance it deserves to your observation, on our part we renew the commitment to continue improving. Sincerely, Victor Ortega General Management Gamma Cuernavaca Puerta Paraíso
by A verified traveler
Posted 6 Aug 2024
Great service
Comment from Hotel Management
7 Aug 2024 by Gerente General, Hotel Management
Estimada Srita. Ana : Esperando se encuentre bien agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta. Así mismo, tenga usted la seguridad que le daré la importancia que merece a su observación, de nuestros parte renovamos el compromiso de seguir mejorando. Cordialmente, Victor Ortega Gerencia General Gamma Cuernavaca Puerta Paraíso
by A verified traveler
Posted 8 Jul 2024
El hotel es un poco viejito pero excelente opción para hospedarse en eventos del hotel.
Comment from Hotel Management
10 Jul 2024 by Gerente General, Hotel Management
Estimada Srita. Roció : Esperando se encuentre bien agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta. Así mismo, tenga usted la seguridad que le daré la importancia que merece a su observación, de nuestros parte renovamos el compromiso de seguir mejorando. Cordialmente, Victor Ortega Gerencia General Gamma Cuernavaca Puerta Paraíso
by A verified traveler
Posted 4 Jul 2024
El cuarto olía a cigarro, el colchón muy incómodo y el ventilador hacía muchísimo ruido.
Comment from Hotel Management
10 Jul 2024 by Gerente General, Hotel Management
Estimado Sr. Inigo : Esperando se encuentre bien agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta. Así mismo, tenga usted la seguridad que le daré la importancia que merece a su observación, de nuestros parte renovamos el compromiso de seguir mejorando. Cordialmente, Victor Ortega Gerencia General Gamma Cuernavaca Puerta Paraíso
by A verified traveler
It’s clean and good service, just be careful going
Posted 8 Feb 2024 on HotelsI don’t have any pics, but it has too many steps or bumps inside the room, the base of the bed it’s cement and I hit my toe twice with it, before you go the the bathroom it has another step, and the sink has another small step, if you are not careful you can get hurt easily. IT WAS CLEAN that’s important
Comment from Hotel Management
21 Feb 2024 by Gerente General, Hotel Management
Dear Miss. Areli. Thank you for the time dedicated to the satisfaction survey, we appreciate you completing the survey as it helps us improve our service. I am very sorry for what happened, the steps will be valued and taken into account. We appreciate the comment on our part. We renew our commitment to continue improving. We would be very happy to have you back in this home. Victor Ortega. General Management Gamma Cuernavaca Puerta Paraíso
by A verified traveler
Posted 4 Feb 2024
is too expensive v.s. the old conditions of the rooms
Comment from Hotel Management
21 Feb 2024 by Gerente General, Hotel Management
Dear Mr. Isaac, Thank you for taking the time to complete the satisfaction survey, we appreciate you completing the survey as it helps us improve our service. On our part we renew our commitment to continue improving. Víctor Ortega. General Management Gamma Cuernavaca Puerta Paraíso
by A verified traveler
Posted 7 Nov 2023
Old Hotel, and keep in lousy conditions.
Comment from Hotel Management
8 Nov 2023 by Gerente General, Hotel Management
Dear. Mr. Gabriel. Thank you very much for your preference and for your evaluation. We take each of your evaluations and comments into account to continue improving our service and facilities. I am very sorry for not having met the minimum of your expectations, on our part we renew the commitment to continue improving. Victor Ortega. General manager
by A verified traveler
Posted 6 Nov 2023
The first reason, the room pictures don't fit with reality, the bed size doesn't fit with the picture in the Expedia website, totally wrong, the superior double bed, really is a single bed, that's unprofessional, a total cheating
Comment from Hotel Management
8 Nov 2023 by Gerente General, Hotel Management
Estimado. Sr. Ramon. Muchas gracias por su preferencia y por su evaluación. Cada una de sus evaluaciones y comentarios las tomamos en cuenta para seguir mejorando nuestro servicio e instalaciones. Lamento mucho no haber cubierto el mínimo de su expectativa ,de nuestra parte renovamos el compromiso de seguir mejorando. Victor Ortega. Gerente General
by A verified traveler from Grand Prairie
Posted 21 Jul 2023
Comment from Hotel Management
29 Jul 2023 by Gerente General, Hotel Management
Estimada Srita. Nayeth.Muchas gracias por su preferencia y por su evaluación. Cada una de sus evaluaciones y comentarios las tomamos en cuenta para seguir mejorando nuestro servicio e instalaciones.Deseo haya tenido un gran regreso a su ciudad , seguimos a sus ordenes .Víctor Ortega.Gerente General
