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Aohom Santuario Hotel & Spa

3.5 star property
Hotel with a full-service spa, in the vicinity of Galerias Cuernavaca Mall

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Aohom Santuario Hotel & Spa

Garden
Reception
Premium bedding, down comforters, pillowtop beds, individually furnished
Reception
Bathroom shower

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Room, 1 King Bed, Hot Tub, Pool View

Premium bedding, down comforters, pillowtop beds, individually furnished

Junior Room, 1 King Bed, Hot Tub, Pool View

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Pillowtop bed
Blackout drapes/curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Family Quadruple Room

Premium bedding, down comforters, pillowtop beds, individually furnished

Family Quadruple Room

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Pillowtop bed
Blackout drapes/curtains
Down duvet
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Comfort Double Room

Premium bedding, down comforters, pillowtop beds, individually furnished

Comfort Double Room

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Pillowtop bed
Blackout drapes/curtains
Down duvet
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, down comforters, pillowtop beds, individually furnished

Superior Double Room

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Pillowtop bed
Blackout drapes/curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, down comforters, pillowtop beds, individually furnished

Deluxe Room

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Pillowtop bed
Blackout drapes/curtains
Down duvet
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Triple Room

Premium bedding, down comforters, pillowtop beds, individually furnished

Classic Triple Room

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Pillowtop bed
Blackout drapes/curtains
Down duvet
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Grand Triple Room

Premium bedding, down comforters, pillowtop beds, individually furnished

Grand Triple Room

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Pillowtop bed
Blackout drapes/curtains
Down duvet
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Map
Palma Real #15, Fraccionamiento La Palma, Jiutepec, MOR, 62550

What's nearby

  • Forum Cuernavaca - 5 min drive
  • AVERANDA - 6 min drive
  • Galerias Cuernavaca Mall - 7 min drive
  • Tabachines Golf Club - 9 min drive
  • Cuernavaca Cathedral - 10 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 101 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Los Bisquets Bisquets Obregon - ‬7 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Chamoyadas y Frappes "Luba - ‬15 min walk
  • ‪Vips - ‬4 min walk

About this property

Aohom Santuario Hotel & Spa

Hotel near Galerias Cuernavaca Mall
Located close to Tabachines Golf Club, Aohom Santuario Hotel & Spa provides a poolside bar, a rooftop terrace, and a garden. Treat yourself to a Thai massage, Ayurvedic treatments, or reflexology at the onsite spa. In addition to a hair salon and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Swimming pool with sun loungers
  • Free self parking
  • Continental breakfast (surcharge), an outdoor pool, and express check-out
  • Tour/ticket assistance, concierge services, and luggage storage
Room features
All guestrooms are individually furnished, and feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Pillowtop mattresses and down comforters
  • Showers and free toiletries
  • 32-inch flat-screen TVs with Netflix, streaming services, and satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Weekday continental breakfast available 7:00 AM to 10:00 AM for a fee: MXN 180 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:30 PM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 650 per pet, per stay
Welcoming dogs only
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 180 per person
  • Pet fee: MXN 650 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the spa

Property is also known as

Aohom Santuario Hotel Cuernavaca
Aohom Santuario Hotel
Aohom Santuario Cuernavaca
Aohom Santuario
Aohom Santuario Hotel Spa
Aohom Santuario Hotel Spa
Aohom Santuario & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel
Aohom Santuario Hotel & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel Jiutepec

Frequently asked questions

Does Aohom Santuario Hotel & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM.

Is Aohom Santuario Hotel & Spa pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 650 per pet, per stay.

How much is parking at Aohom Santuario Hotel & Spa?

Self parking is free at this property.

What time is check-in at Aohom Santuario Hotel & Spa?

Check-in start time: 1:30 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Aohom Santuario Hotel & Spa?

Check-out is at 1:30 PM.

Where is Aohom Santuario Hotel & Spa located?

Situated in a shopping district, this spa hotel is within 6 mi (10 km) of Galerias Cuernavaca Mall, Teopanzolco Archaeological Zone, and Jardín Juárez. Tabachines Golf Club and Robert Brady Museum are also within 6 mi (10 km).

Aohom Santuario Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 25 out of 69 reviews" "
Rating 8 - Good. 33 out of 69 reviews" "
Rating 6 - Okay. 4 out of 69 reviews" "
Rating 4 - Poor. 6 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

JESUS GONZALEZ

Stayed 1 night in Oct 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es fenomenal
Quiero agradecer al gerente Oscar, a la licenciada, a la senorita de la recepcion, a Lupita, a Norma y a todos que me brindaron un servicio excelente durante mi estadia. Me trataron como una huesped de estrella y siempre me saludaban con una sonrisa. Me hicieron sentir en casa. El hotel esta ubicado en una zona segura y la alberca es muy bonita. Gracias por todo!
Stayed 1 night in Feb 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort
A comfortable space with great service
My stay was very pleasant. The bed was comfortable, the grounds are clean and well-kept, and the food was very tasty. The best thing is the incredibly friendly and efficient staff, who are there to take care of your every need with a smile. My massage and facial were great. That said, I think the space could use some love, such as fresh paint, flowering plants (it's Cuernavaca after all!), and warm decor - local crafts instead of the Marilyn Monroe supermarket poster, for instance. A bit more attention to detail would make it even more comfortable.
Stayed 2 nights in Nov 2021

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Nice food
Stayed 2 nights in Nov 2021

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service.
Very good customer service. The hotel sent directions and contacted me to ask for arrival time.
Stayed 1 night in Jan 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family in Cuernavaca
The hotel is in a gated community which makes the hotel feel very safe and relatively quiet despite being near a busy road and Walmart. The name is a phonetic ‘OM’ in Spanish. The hotel has lots of massage services and plays relaxing music and runs a gently fountain most of the day.
Stayed 2 nights in Jul 2019

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service
Great and safe staying. Everybody provided excellent services and no waiting to check out or check in which gave the hotel a plus. Highly recommended.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Luis

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2023

4/10 Poor

MARIA GUADALUPE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No es nada bonito, cómo que se quedaron a la mitad de la construcción. Solo fui a dormir y si sirvió para eso
Stayed 1 night in Aug 2023

8/10 Good

Masato

Liked: Cleanliness, staff & service
Thank you for your kind support. It is a good hotel.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carmen Y.

Stayed 2 nights in Jul 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Jun 2023

4/10 Poor

ALEJANDRA ESTHER

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La verdad el hotel parecía motel, no se desquita lo que cobran, literal más de 800 por noche es un robo. Solo tienen televisión abierta con 4 canales, no tiene teléfono, los acabados viejos y feos, las bases de las camas espantosas, el baño incómodo, y amanecimos con 2 cucarachas chicas en el cuarto. El personal muuuy amable y la comida rica pero para pagar casi 1600 pesos esperábamos algo mejor, hay moteles mucho mejores.
Stayed 1 night in Jun 2023

6/10 Okay

Alicia Jiames

Traveled with family
Liked: Staff & service
muy cara para las características de la habitación
Stayed 1 night in Jun 2023

10/10 Excellent

José Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felicidades!!! Excelente servicio.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria de las Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio
La atención y el servicio de SPA fueron inmejorables. El lugar es muy sencillo. La comida sabrosa y los precios muy accesibles.
Stayed 1 night in May 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Apr 2023

4/10 Poor

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023

4/10 Poor

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
No sirvió el aire acondicionado, y nos estábamos asando.
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones La buena vibra La tranquilidad que se respira Que está muy cuidado
Stayed 2 nights in Mar 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfecho con el servicio
Stayed 1 night in Mar 2023

8/10 Good

Ines

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La alberca estaba con regular mantenimiento y el sauna estaba frio. Dentro de la habitación hace falta una silla, un espejo y toallas chicas.
Stayed 2 nights in Mar 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción de hospedaje
Es un hotel viejo, pero buena seguridad, atención y limpieza
Stayed 1 night in Mar 2023