Ratings based on 36 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
Staff are service excellent
by A verified traveler from Chicago
Posted 3 Aug 2024
I was wondering about the services before visiting this place, but I ended up enjoying. All staff was so professional and ready to help me.
by A verified traveler
Posted 13 Feb 2024
LOS DESAYUNOS SON DE PRIMERA (VE PRONTO O TE PEDIRÁN QUE DESOCUPES LA MESA), LAS HABITACIONES SON SUPER LIMPIAS, LA UBICACION DEL HOTEL ESTA JUNTO A UNA CARRETERA POR DONDE PASAN LOS VEHICULOS Y MOTOS TODA LA NOCHE, MUY RUIDOSO, NO RECOMENDABLE SI LA BULLA TE MOLESTA,
by A verified traveler
Posted 5 Nov 2022 on Orbitz
by A verified traveler
Posted 11 Dec 2021 on Hotels
by A verified traveler
Great Hotel, friendly staff and clean
Posted 17 Nov 2020 on HotelsGreta hotel, friendly staff, clean, and secure, location is just few minutes from city center. Will definitely come back and recommend
by A verified traveler
Posted 30 Dec 2019 on Hotels
Nice, clean place not far from the old town.
Comment from Hotel Management
1 Jan 2020 by Gerencia Kuna Hotel , Hotel Management
Estimado Emil;
Agradecemos mucho su valioso comentario y habernos elegido para su estadía en Cuenca, que nos alienta a mejorar día a día para que nuestros huéspedes sean atendidos con la calidad y calidez que nos caracteriza. Nuestras instalaciones están adecuadas para que nuestros huéspedes tengan la comodidad necesaria para que su estadía sea placentera; recuerde que Kuna Hotel es su nueva casa en Cuenca - Ecuador. Un abrazo fraterno.
Atentamente.
Oswaldo Vanegas G.
Gerente General KH
by A verified traveler
Posted 11 Oct 2019
The staff is great! They have really made us welcome. The food is delicious.
Comment from Hotel Management
15 Oct 2019 by SD, Hotel Management
Dear
We greatly appreciate your valuable feedback, our staff is constantly in training to serve our guests with the quality and warmth that you deserve. Our facilities are adequate so that our guests have the necessary comfort and their stay is pleasant; Remember that Kuna Hotel is your new home in Cuenca - Ecuador. A fraternal hug.
Best regards.
Oswaldo Vanegas G.
General Manager KH
by A verified traveler
Friendly staff
Posted 28 Jan 2019 on HotelsEverything perfect except there was not enough hot water in the shower and the furniture in the room was very uncomfortable to sit on. The area was safe and staff was helpful. Would stay there again.
Comment from Hotel Management
30 Jan 2019 by sd, Hotel Management
Dear Della;
It is very gratifying for us to know that you took part of your valuable time to share your experience in the Tripadvisor community.
We are very happy to know that you enjoyed our service and even more flattering as it describes when you say that visiting us fascinates your soul, because beyond providing experiences we care about giving you emotions thanks to our service characterized by always providing quality and warmth, making your stay the best option and an unforgettable experience.
It will be a pleasure to serve you again, being the best hosts at Hotel Kuna your new home in Cuenca - Ecuador
Sincerely,
Ing. Oswaldo Vanegas - General Manager
by A verified traveler from Venezuela
Posted 17 Jan 2019
Nice cost benefit relationship, good food and near the industrial area.
Comment from Hotel Management
30 Jan 2019 by SD, Hotel Management
Dear Fran
Thank you for your valuable time in sharing your experience at Kuna Hotel with the travel community of Tripadvisor.
Deeply grateful for the detail of his kind comment, highlighting the warmth and courtesy of our team of professionals and hotel entertainers, team always attentive to all your requirements.
Attentively; Ing. Oswaldo Vanegas - Manager Kuna Hote
