Ratings based on 38 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2024
by A verified traveler
Posted 11 Nov 2023
ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.
Comment from Hotel Management
14 Nov 2023 by ITZA HOTEL BOUTIQUE INTERNACIONAL, Hotel Management
Dear Mr. Fasbinder,Receive a warm greeting from all of us at ITZA International Boutique Hotel.It was a pleasure to have you as our guest, and we appreciate your feedback; it motivates us to continue improving. We hope you visit us again in the future. Remember that Hotel Itza will always be your home in Cuenca.Best regards,Front Desk
by A verified traveler
Posted 10 Oct 2023 on Hotels
Comment from Hotel Management
11 Nov 2023 by ITZA HOTEL BOUTIQUE INTERNACIONAL, Hotel Management
Estimada Srta. VillacresReciba un cordial saludo de quienes conformamos ITZA Hotel Boutique Internacional. Para nosotros fue un placer haberle tenido como nuestro huésped, gracias por sus comentarios, los mismos nos impulsan a seguir adelante. Esperamos que nos visite en una próxima oportunidad. Recuerde que Hotel Itza siempre será su casa en Cuenca. Saludos Cordiales,
by A verified traveler
Posted 25 May 2023
Comment from Hotel Management
14 Jun 2023 by RRPP, Hotel Management
Estimado cliente. Reciba un cordial saludo. Fue un placer servirle.Esperamos verlo pronto.Saludos Cordiales
by A verified traveler
Posted 6 Apr 2023
Great intimate boutique hotel, in the middle of everything.
Comment from Hotel Management
6 Apr 2023 by FrontDeskTeam, Hotel Management
Dear Mr. Thomas, Receive a warm greeting from ITZA Hotel Boutique Internacional. It is an honor for us to have your presence in our Hotel and to be able to do everything possible to make your stay as pleasant as possible.Best Regards, ITZA STAF
by A verified traveler
Posted 19 Feb 2023
I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Comment from Hotel Management
21 Feb 2023 by ITZA HOTEL BOUTIQUE INTERNACIONAL, Hotel Management
Dear Mr. Bradley,Receive a warm greeting from “ITZA Hotel Boutique Internacional” It was an honor for us to have your presence in our Hotel and to have done everything possible to make your stay as pleasant as possible and that the service you received from us has fulfilled each of your expectations. Thank you for your excellent comments, they motivate us to move forward. We hope you visit us very soon. Remember that the ITZA Hotel boutique Internacional will always be your home in Cuenca. Best Regards, Pablo ViteITZA Hotel Boutique Internacional
by A verified traveler
Posted 8 Jan 2023
Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.
Comment from Hotel Management
10 Jan 2023 by ITZA HOTEL BOUTIQUE INTERNACIONAL, Hotel Management
Dear Mr. CampoyReceive a warm greeting from ITZA HOTEL BOUTIQUE INTERNACIONALWe are very sorry for the inconveniences caused at your check out. Therefore, we must clarify the following points.1. ITZA HOTEL BOUTIQUE INTERNACIONAL is in the "Hotel Collect" category on Expedia, Booking or any other web reservation platform. This means that we don’t charge any advance payment by the guest, the credit card details that are given to Expedia are a guarantee measure.2.On the Expedia platform, the payment of 12% IVA (Value added tax) is currently not being registered in the reservations, this is because according to the Organic Law for economic development, the 0% VAT regulations for foreign tourists. Only foreign tourists with a stay of less than 90 days in Ecuador are exempt from collecting VAT on accommodation. This information is present in your Expedia web reservation, in the charges section chargesYou will need to pay the following charges at the property:All citizens of Ecuador will be charged IVA (12%) at check-out. People who are not residents and have a tourist visa are exempt from this tax. The tax exemption does not apply for stays of more than 90 days.According to your record at the hotel, you carry out your professional activities in Ecuador and for this reason IVA (12%) was charged.We hope we have clarified your important observation. Once again we regret what happened and we hope that this detail does not prevent you from visiting us again on a next occasion.Best regardsITZA HOTEL BOUTIQUE INTERNACIONAL STAFF
by A verified traveler
Posted 28 Dec 2022
Very good
Comment from Hotel Management
3 Jan 2023 by ITZA HOTEL BOUTIQUE INTERNACIONAL STAFF, Hotel Management
Estimado Huésped, Reciba un cordial saludo de quienes conformamos ITZA Hotel Boutique Internacional.Para nosotros fue un placer haberle tenido como nuestro huésped, gracias por sus comentarios y puntación, los mismos nos impulsan a seguir adelante. Esperamos que nos visite en una próxima oportunidad. Recuerde que ITZA HOTEL siempre será su casa en Cuenca. Saludos Cordiales, ITZA STAFF
by A verified traveler
Posted 15 Dec 2022
Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.
Comment from Hotel Management
20 Dec 2022 by ITZA HOTEL BOUTIQUE INTERNACIONAL STAFF, Hotel Management
Dear Mr.Geldhof,Receive a warm greeting from ITZA Hotel Boutique Internacional.It was an honor for us to have your presence in our Hotel and to have done everything possible to make your stay as pleasant as possible and that the service you received from us has fulfilled each of your expectations. We hope you visit us very soon. Remember that the ITZA Hotel will always be your home in Cuenca.Best Regards,ITZA STAFF
by A verified traveler
Posted 28 Nov 2022 on Hotels
Comment from Hotel Management
29 Nov 2022 by ITZA HOTEL BOUTIQUE INTERNACIONAL STAFF, Hotel Management
Dear Mr. Downey, Receive a warm greeting from ITZA Hotel Boutique Internacional. It was an honor for us to have your presence in our Hotel and to have done everything possible to make your stay as pleasant as possible and that the service you received from us has fulfilled each of your expectations. We hope you visit us very soon. Remember that the ITZA Hotel will always be your home in Cuenca.Best Regards,ITZA STAFF
