Ratings based on 4 Verified Reviews

4.0 out of 5
4.3 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 14 Aug 2023
Avoid!!! I arrived at about 5:30 at night, had a booking confirmed for over a week and NOBODY WAS THERE! Rang the bell, messaged and tried to call several times - no reply! People from the shops below were even trying to help me contact them. Finally Expedia customer service helped find me another place to stay, which was thankfully nearby, nicer and less expensive. I'm a pretty experienced traveler but this was kind of scary. I'm a woman, alone, in a new city and it was starting to get dark and cold. I'd just arrived after a 4 hour bus trip and luckily my phone still had some charge. I rely on booking through Expedia so this never happens (and this was the first time.) I think properties like this should be banned from trusted platforms like Expedia. The property did message me three days later to say sorry and wish me a good stay in Cuenca.
5 out of 5
by A verified traveler

Posted 27 Nov 2019 on Hotels
Tony was awesome, the roof deck is amazing, we met fantastic people, absolutely LOVED IT!
5 out of 5
by A verified traveler

Posted 16 May 2022
Sehr schöne Dachterasse, super Lage
5 out of 5
by A verified traveler

Posted 2 Nov 2019 on Hotels
Staff son muy amigable y amable! Describe la ciudad usando un mapa. Habitación y baños son muy limpio.