Ratings based on 16 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
Be careful of surprises
by A verified traveler
Posted 4 Mar 2023
Meticulous clean, polite and friendly, most importantly safe
Comment from Hotel Management
7 Mar 2023 by ALEJANDRINA HOTEL (CUENCA- ECUADOR), Hotel Management
Buenas tardes estimada Alba, el equipo de Alejandrina Hotel agradece por su comentario y calificación, ya que esto nos ayuda a seguir mejorando en nuestros servicios. Fue muy grato el contar con su visita y esperamos tenerla de regreso en una próxima oportunidad. Gracias Saludos cordiales.
by A verified traveler
Posted 1 Feb 2023
We were surprised, that to get the rate provided, we had to pay cash up front. Not a nice surprise We were able to handle the situation but paying cash up front without a receipt was unconfortable given Ecuador's reputation for corruption.
Comment from Hotel Management
3 Feb 2023 by Alejandrina Hotel, Hotel Management
We are sorry to have inconvenienced you, dear James.By Hotel policy, payments must be made at the time of check-in. However, we will take your suggestion into consideration. Best regards.
by A verified traveler
Posted 25 Dec 2022 on Hotels
Excellent hotel.
Comment from Hotel Management
9 Jan 2023 by ALEJANDRINA HOTEL (CUENCA- ECUADOR), Hotel Management
Buenos dias estimado Víctor, el equipo de Alejandrina Hotel agradece por su comentario y calificación, ya que esto nos ayuda a seguir mejorando. Fue para nosotros un gran honor el contar con su visita. Gracias Hasta pronto.
by A verified traveler
Posted 19 Jun 2022
Hotel is nice and clean, and the staff is friendly and helpful. Couple of small, easily fixable annoyances can make it a really great place. There was an smoke alarm with a low battery beeping constantly, and the pillows were extremely thick. Couple bucks could fix that and make your stay much more enjoyable, but we could not get a good rest. The street is noisy, but so is every street in historical Cuenca.
Comment from Hotel Management
20 Jun 2022 by ALEJANDRINA HOTEL (CUENCA- ECUADOR), Hotel Management
Good morning dear Stanislav
The Alejandrina Hotel team thanks you for your comment and rating, this helps us to keep improving. We are sorry for the inconveniences presented and we are committed to improve, to provide you with an excellent service in the next occasion. Thank you.
Best regards
by A verified traveler
Posted 3 Oct 2021
by A verified traveler
Posted 25 Feb 2020 on Orbitz
by A verified traveler
Posted 17 Jan 2020
Big problem with no lift and small rooms
Also served instant coffee
by A verified traveler
charm and location with a few missing extras
Posted 6 Jan 2020 on HotelsReally beautiful hotel was nice rooms, however the mattresses are not that comfortable. Also it is advertised as having air-conditioning but there is no air-conditioning in the rooms. So the only way to have the room be cool enough for us is to have the windows open which can be noisy at times. The breakfast is adequate but not super tasty. And it is the same menu every day with no specific choices- your fruit, rolls and eggs are just served to you when you come downstairs- it ends at 930 am which is too early for us. All that said the hotel has charm, a great location and good service from the staff.
by A verified traveler
Posted 31 Dec 2018 on Orbitz
It's an amazing hotel. The decoration, cleanliness and the breakfast are incredible.
Comment from Hotel Management
23 Jan 2019 by =) , Hotel Management
Thank you very much for your comment, we will be happy to assist you again.
