Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
This is my 3rd time staying at this hotel. Overall it has a great customer service; however this time one of the pillowcases looked like it was soiled and the toilet seat needs to replaced because it looks old.
Comment from Hotel Management
26 Nov 2024 by Recepcion, Hotel Management
Dear Claudia: thank you for the comments and for your preference, we apologize for the inconvenience during your stay, we'll work on that.
by A verified traveler
Posted 13 Nov 2024
Property was great, awesome locations friendly staff. Noisy outside at night
Comment from Hotel Management
13 Nov 2024 by DEsk, Hotel Management
Dear Rodrigo:Thank you for your preference, it has been a pleasure serving you.
by A verified traveler
Posted 8 Oct 2024
Good
Comment from Hotel Management
8 Oct 2024 by Desk, Hotel Management
Estimada María:Gracias por sus comentarios.
by A verified traveler from Hillsborough
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Recepción. , Hotel Management
Estimad@ Raunel: agradecemos su comentarios, es un placer atenderle.
by A verified traveler from San Francisco
Posted 2 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Desk, Hotel Management
Gracias por sus comentarios, es un placer servirle.
by A verified traveler
Posted 29 Sep 2024
I like the cleanliness of the room. Ismael, the housekeeper, on that floor did an excellent job keeping the room tidy and smelling fresh every day. Front desk staff was also helpful and informative. They gave me all the information I requested during my stay and also called a taxi to the airport for me which arrived in one minute.
The only issue I had was that the room I was given at check-in was a bit to small for me as was the bathroom. I was unfortunately way too tired after my trip and just wanted to get some rest so I didn't ask for a change.
Comment from Hotel Management
29 Sep 2024 by Reception, Hotel Management
Dear Ana: we appreciate your comments to our housekeeper and to the personal of Reception. It was our pleasure to attend you, hope you visit us again.
by A verified traveler
Posted 23 Sep 2024
Everything works very good, very close to El Zocalo and many places to visit
Comment from Hotel Management
23 Sep 2024 by Recepcion, Hotel Management
Dear Hernandez: thank you for the comments, it was our pleasure to attend you, hope you visit us again,.
by A verified traveler
Posted 20 Sep 2024
I love the area the hotel is located at. You can walk easily to all the cool places in the historic center. The hotel is very clean and I love the ceiling fans and the AC is super cold in the rooms! The only thing I hated was I could hear some of the guest in other rooms. I have stayed here twice and both times I have not received a room with a window that I can open as they all go to a a little square were you see a wall only. I'm sure they have street views but may be a suite or something like that. I would stay here again as the location and the price were fantastic!!
by A verified traveler from Rio Grande
Posted 19 Aug 2024
Nice
Comment from Hotel Management
19 Aug 2024 by Recepción, Hotel Management
Estimado Mauricio: gracias por sus comentarios, fue un placer atenderle, esperamos vuelva pronto!
by A verified traveler
Posted 15 Aug 2024
great location. Hotel reception staff is wonderful and provides information about the area and can provide you with ground transportation if needed
Comment from Hotel Management
15 Aug 2024 by Desk, Hotel Management
Thank you for your comments, we are pleased to know that your stay was pleasant.
