Ratings based on 962 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Other than its location of being literally adjacent to Zocalo and Plaza de la Constitucion, it has no other over the top things to recommend.
On checkin, found a bed sheet with hair/stain. Housekeeping replaced all. The room with 3 beds had only 1 (ONE) power outlet. The bath was fine except that even with the shower door closed, water would seep out and the foot towel would be soaked.
Hotel was undergoing renovations and the elevator was inop. So it was 6 storey climb to get to the daily breakfast on the 7th floor. We must have been the only non Mexican guests. So the breakfast catered to Mexican taste. I had scrambled eggs all 3 days. Milk was available only on request. Likewise with ketchup. It also offered free coffee and snacks till 10 pm. Nothing great. But the Wait staff was GREAT.
In hind sight, should have stayed in Roma Norte.
by A verified traveler
Posted 1 Dec 2024
The hotel doesn’t provide the real information about the hotel, they don’t have elevator and my room was in 6th floor, a bad experience a that part. I almost fainted going up the steps with the luggage
by A verified traveler
Posted 30 Nov 2024
Everyone was very friendly. Room was smallish but clean and great room service. The free breakfast and food throughout the day was an unexpected bonus. Hot water took a long time to come up. I think if they could increase the speed of that their water bills would come way down! Towels could’ve used some fabric softener but they were plush. Also the elevator was being worked on which meant a seven floor hike up the stairs for breakfast - your first workout of the day. Great location though. Very centrally located in historical district.
by A verified traveler from las vegas
Posted 15 Nov 2024
Is very close to everything i feel safe but this time in particular was terrible because it was in the middle of remodeling and no one bothered to tell or post it on the website. I Brought my son in law who had surgery on his knee and surprised us with the elevator not working he had to go 2 floors up and down and me 6 floors was a terrible experience I asked for a wheelchair to help him to move around but didn’t get it at all
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from laredo
Posted 11 Nov 2024
nice location
by A verified traveler
Posted 29 Oct 2024
It was great! But during our stay the elevator was going through maintanence due to renovations. Other than that it was awesome. Great restaurants around the area and the staff was very helpful and kind.
by A verified traveler
Posted 9 Oct 2024
elevator under construction
by A verified traveler
Posted 7 Oct 2024
The hotel is in renovation I have a handicap person with me no elevator working my staying was canceled and now want help me from Expedia I was at 11 PM in Mexico trying to find a new hotel
by A verified traveler
Posted 3 Oct 2024
Water was cold when we shower. Building is an construction no elevator working.
