Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Rubén Méndez, Hotel Management
Buenos días, BetsyMuchas gracias por tu amable preferencia y estancia con nosotros, nos encanta conocer la valoración que nos otorga.Deseamos verle de nuevo en un futuro.
by A verified traveler
Posted 12 Sep 2024
Very conveniently located in the proximity of everything. Rooms have great view of the city and staff is really helpful.
Comment from Hotel Management
21 Sep 2024 by Rubén Méndez/Ventas y operaciones, Hotel Management
Thank you very much for your kind preference and stay with us, it will be a pleasure to welcome you again in the future.
by A verified traveler
Posted 3 Sep 2024
Our stay at the hotel was very good but there was very loud construction next door especially in the mornings.
Comment from Hotel Management
4 Sep 2024 by Rubén Méndez, Hotel Management
Good morning.We are very grateful for your preference and your stay with us. We regret the problems with the construction next to the hotel. These works are about to end and we will have a more comfortable and quiet place for your rest.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Rubén Méndez, Hotel Management
Hola, SujanTe agradecemos por tu estancia en Block Suites, anotamos tu amable valoración, nos inquieta saber, si tuviste, inconvenientes durante los días que te alojaste con nosotros, nos encantaría conocer más detalles
by A verified traveler
Posted 6 Aug 2024
Great location.
Comment from Hotel Management
14 Aug 2024 by Rubén Méndez/Ventas y operaciones, Hotel Management
Buenas tardes, Sandra.Muchísimas gracias por su amable preferencia y estancia con nosotros, nos encanta conocer con amable valoración, la compartimos con el personal.Deseamos verle de nuevo y ofrecer a usted la mejor experiencia en CDMX.
by A verified traveler from Inglewood
Posted 5 Aug 2024
Staff unwelcoming. 1st room given smelled like cigarettes, told the receptionist offered to add a scent. I asked for another room it was intolerable. Bedding was dirty, pillow dark stains, outlets dirty, tv remote not working. Went down again to service desk, she looked at me like I was out of my mind. Pulls out a drawer and says Oh I don’t have batteries but I will take one from a room. Mind you the remote was taped broken. Toilet seat dirty.Breakfast buffet lady very rude, sees we are a bigger group and says: juice or fruit for ea. So if you chose fruit you cannot have juice. Only luke warm water from a pitcher no ice in sight. One pancake for ea and served separately from the full meal. So you finish your pancake in one minute and you wait for the plate. Never offered syrup, pancakes were burnt, we never had a full plate and left. Horrible location. Building or structure next door under construction very noisy. Elevator shakes tremendously. Building sways. Really it sways. Glass window wall had a huge crack very concerning. Two water bottles per day for our big group. Upon walking in receptionist do not greet you. Thin walls! Thin. I heard it all. Do not stay here. Do your research and find better. Less than one star place. At the end they give you a questionnaire for service. The audacity.
Comment from Hotel Management
14 Aug 2024 by Rubén Méndez/Ventas y operaciones, Hotel Management
Good afternoon, Sandra.Thank you very much for your kind preference and stay with us.We appreciate your rating and the comments you offer us, we regret the inconveniences you had during your stay, we offer you sincere apologies.We will strive to improve in each of the aspects mentioned.We hope you had a good trip.
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Rubén Méndez/Ventas y operaciones, Hotel Management
Buenas tardes.Muchísimas gracias por su amable preferencia y estancia con nosotrosAgradecemos su amable valoración, la compartimos con nuestro personal.Deseamos verle de nuevo muy pronto y ofrecer la mejor experiencia en CDMX.
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Rubén, Hotel Management
Buenas noches, JorgeMuchísimas gracias por su amable preferencia y estancia con nosotros, es un gusto saber que ha disfrutado de una buena experiencia en Block Suites & Hotel.Saludos
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Rubén Méndez, Hotel Management
Buenas tardes, Sr. JorgeMuchísimas gracias por su amable preferencia y estancia con nosotros, es un placer conocer su amable valoración.La compartiremos con nuestro personal.Deseamos nos viste de nuevo y ofrecer a usted la mejor experiencia en CDMX
by A verified traveler
Posted 29 May 2024
It was easy reserving at this hotel. I reserved for my godmother and she had a wonderful stay. Even she couldn't sleep on the 1st night because of mosquitos. She let the staff know about it and they resolved it immediately. Also they have breakfast, good option. My godmother loved the green natural juice...She felt really confprtable.
Tha k ypu!
Comment from Hotel Management
12 Jun 2024 by Rubén Méndez, Hotel Management
Buenas tardes, CatalinaEstamos muy agradecidos con usted por su preferencia y estancia con nosotros, anotamos sus amables comentarios y valoraciones, las compartiremos con nuestro personal.Deseamos verle de nuevo y ofrecerle una estancia maravillosa en CDMX
