Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Christian C., Hotel Management
Estimado Marcos,Lamentamos que su estancia no haya sido de su total agrado y le ofrecemos una sincera disculpa, a su vez que refrendamos con usted nuestro compromiso por la generación de experiencias memorables.Esperamos tener oportunidad de recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 19 Nov 2024
They don’t got my room’s ready and I have to stay 2 days in other hotel of low quality really bad experience!!!
Comment from Hotel Management
19 Nov 2024 by Christian C., Hotel Management
Estimado José Alfredo,Lamentamos esta situación y le ofrecmos una sincera disculpa. Estamos trabajando para asegurar que este tipo de situaciones no se repita. Esperamos pueda aceptar nuestras más sinceras disculpas.Cordialmente,
by A verified traveler from Bonita Springs
Posted 18 Nov 2024
Wonderful staff, great location and facilities
Comment from Hotel Management
19 Nov 2024 by Christian C., Hotel Management
Estimada Marisa Ilena,Gracias por su visita y por su valiosa reseña. Es un gusto saber que su estancia fue grata.Esperamos poder recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Christian C., Hotel Management
Estimado Erick,Gracias por su confianza y preferencia y por su tiempo para regalarnos su valiosa evaluación.Esperamos poder recibirle en esta su casa nuevamente muy pronto.Cordialmente,
by A verified traveler
Posted 15 Nov 2024
I was disappointed at the hotel. This was not my first time at CDMX and I know the Alameda Park and surrounding areas are very busy. The hotel room was incredibly noisy. Our room was not in front of the main road ( front of the park) but inside. And you could hear noises from the rooms next to ours.
The hotel room was not sparkling clean, the bathroom curtains were stained.
What absolutely disappointed (not to be petty but aggravated me big time ) was that the room had no freezer and only allocated 1 cup of coffee per day per room . ( we rented the room for 3 adults)
by A verified traveler
Posted 15 Nov 2024
Great location, great staff, would have liked to be offered the complimentary drinks per expedia
Comment from Hotel Management
17 Nov 2024 by Christian C., Hotel Management
Dear Elia,Thank you so much for your valuable feedback, we are taking actions in order to make every guest feel more than welcome. We are so sorry to hear you didn't get the complimentary drink.Looking forward to welcome you soon.Regards,
by A verified traveler
Posted 11 Nov 2024
I love this place at the lobby you have Starbucks wing stop Kentucky fry chicken and McDonald's and crispy cream donas and beauty shop and Mexican local stores.
Comment from Hotel Management
11 Nov 2024 by Christian C., Hotel Management
Estimado Aurelio,Gracias por tan importante reseña sobre su estancia. Es un gusto saber que nuestra ubicación marcó la diferencia.Esperamos poder recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 11 Nov 2024
Staff was helpful & friendly for
Comment from Hotel Management
11 Nov 2024 by Christian C., Hotel Management
Dear Domenica,Thanks for your valuable comments. We love to know your stay was outstanding.Looking forward to welcoming you soon.Regards,
by A verified traveler
Posted 9 Nov 2024
Excellent
Comment from Hotel Management
9 Nov 2024 by Christian C., Hotel Management
Dear Isaac,Thank you for staying with us, it's great to know you loved your stay.Looking forward to welcoming you soon.Regards,
by A verified traveler
Posted 4 Nov 2024
ubicacion excelente
Comment from Hotel Management
5 Nov 2024 by Christian C., Hotel Management
Estimada Verónica,Gracias por su visita y por dejarnos saber acerca de su estancia.Esperamos tener el gusto de recibirle muy pronto nuevamente.Cordialmente,
