Ratings based on 387 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Camden
Posted 31 Dec 2024
by A verified traveler
Posted 29 Nov 2024
I made a reservation at this hotel through Expedia, but upon my arrival, I was told there were no available rooms for me. The hotel staff acknowledged my booking but mentioned that Expedia hadn't confirmed it with them. Fortunately, the hotel was very helpful and managed to find me another place to stay. Unfortunately, since we were traveling with a group who had booked at Condessa, we couldn't stay together. This created some inconvenience and additional expenses, as most of our plans were organized to include the rest of our travel companions.
by A verified traveler
Posted 12 Nov 2024
The staff was very helpful and attentive to our needs. The continental breakfast was great. Helped with starting our full day of exploring. Will defenitely return
Comment from Hotel Management
12 Nov 2024 by Susana Torres, General Manager , Hotel Management
Dear Susana, Thank you so much for your wonderful feedback! Were thrilled to hear you enjoyed your stay at Condesa df. Our team works hard to provide memorable experiences for our guests, and its rewarding to know that this was reflected in your visit. We look forward to welcoming you back soon to create more special moments. Thank you for choosing us and for sharing your experience.Best redards,
by A verified traveler
Posted 8 Nov 2024
Great staff and location bar and roof
Could use better sound isolation
Comment from Hotel Management
12 Nov 2024 by Susana Torres, General Manager , Hotel Management
Dear Sophie, Thank you so much for your feedback! Were delighted to hear that you enjoyed your time at our property. Your comments on sound isolation are truly appreciated, as they hel us identify areas of improvement. Were constantly working to enhance our guest experience and will keep this in mind. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Susana Torres, General Manager , Hotel Management
Thanj you for your 4-star rating! Were glad you enjoyed your stay at Condesa df. Were always aiming to provide a 5-star experience, and we hope to welcome you back soon to make your next stay even more memorable. Thank you for choosing us.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Susana Torres, General Manager , Hotel Management
Querida Cynthia,Agradezco muchísimo el que te hayas tomado tiempo para calificar tu estancia en nuestra propiedad; valoramos mucho este tipo de acciones que nos ayudan a generar un diagnóstico del trabajo que hacemos cada día para satisfacción de nuestros huéspedes. Esperamos que en un futuro no muy lejano vuelvas a elegirnos como tu casa en Ciudad de México, será para nosotros un gusto el servirte lo mejor que mereces.Con mucho afecto,
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Susana Torres, General Manager , Hotel Management
Dear guest,We greatly appreciate you sharing your experience with us. We hope you continue to consider this hotel as your home; it will always be a pleasure to welcome you.Best
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Susana Torres, General Manager , Hotel Management
Dear Tiffany, We are very pleased that your experience was enjoyable during your stay at our property. We hope to have you with us again in the not-too-distant futureWarm regards
by A verified traveler
Posted 10 Jul 2024
Awesome hotel!
Comment from Hotel Management
17 Jul 2024 by Susana Torres, General Manager , Hotel Management
Dear Adolfo, Thank you very much for your rating of our property. It is very important for us to receive feedback about your experience in this, your home away from home. We are committed to continously working on your satisfaction every day.Best,
