Ratings based on 197 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Guest Services, Hotel Management
Good afternoon Mr. Vittalla.Thank you so much for taking the time to answer to our survey.Were glad to learn about your appreciation of our service with emphasis in great customer service as that is our most important priority.We remain attentive to hopefully seeing you back in the near future!
by A verified traveler
Posted 23 Nov 2024
Nice style
Comment from Hotel Management
23 Nov 2024 by Guest Services, Hotel Management
Good afternoon Mr. Marin.It is a pleasure to continue assisting you at Andaz Mexico City Condesa.Thank you so much for taking the time of providing your feedback which will assist us improve on the needed areas.Were glad you enjoyed our facilities as we strive to have top of the notch installations to provide the best possible experience.We hope to see you back at Andaz soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Good afternoon Miss Soo.It is a pleasure to assist you at Andaz Mexico City Condesa.We appreciate your feedback and having taken the time to provide it as it is very important for us to know our guests stays are reflecting great customer service!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Good afternoon Mr. Harden.It is a pleasure to continue assisting you at Andaz Mexico City Condesa.Thank you so much for sharing you review about your positive experience! We hope to have you back at Andaz Mexico City Condesa soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Guest Services, Hotel Management
Good afternoon Miss Hayes.It is a pleasure to continue assisting you at Andaz Mexico City Condesa.We thank you for having chosen our property for your recent stay in October! We all hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
Friendly staff and nice rooms
Comment from Hotel Management
15 Nov 2024 by Guest Services, Hotel Management
Good afternoon Mr. Khazraei.It is a pleasure to continue assisting you at Andaz Mexico City!Were glad to learn that you enjoyed your stay enough to provide top grades! We hope to see you back soon!
by A verified traveler
Posted 6 Nov 2024
Good central location, however attention to detail was lacking slightly in terms of transfer organisation and explanation of tour payment details.
Rooms were an unusual layout and a king room is ok for two people but not an ideal layout.
Comment from Hotel Management
6 Nov 2024 by Guest Services, Hotel Management
Good afternoon Mr.Hopkins.Thank you so much for providing your feedback. I will inform my Concierge team regarding the payment information for us to look into that.Hope to see you again soon at Andaz!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Guest Services, Hotel Management
Good afternoon Mr. Habib Thank you so much for taking the time to let us know your feedback, seeing it we can improve on the areas that need it. We wish to see you soon back at Andaz!
by A verified traveler
Posted 22 Oct 2024
The only comment I can make is that the lighting in the room was very poor. Everything else was great!
Comment from Hotel Management
22 Oct 2024 by Guest Services, Hotel Management
Good morning Miss Velasco.Thank you so much for taking the time to provide your feedback about the light in the room. Well take it in consideration and hope to see you soon!
by A verified traveler
Posted 12 Oct 2024
Great service and experience
Comment from Hotel Management
14 Oct 2024 by Guest Services, Hotel Management
Good morning Mr. Matiganti.It is a pleasure to continue assisting you at Andaz Mexico City Condesa.Top Customer Service is our most important priority, so we are all very happy to learn that your experience was a reflection of that! We hope to see you soon at Andaz Mexico City Condesa.
