Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by capitalia, Hotel Management
Hola Montserrat,¡Gracias por tu excelente calificación! Nos alegra mucho saber que disfrutaste de tu estancia. Esperamos que vuelvas pronto.Saludos,Equipo Capitalia
by A verified traveler
Posted 8 Jun 2024 on Orbitz
Property was in excellent shape, only critique was no A/C
Comment from Hotel Management
4 Jul 2024 by Capitalia , Hotel Management
¡Hola Fernando!Gracias por tus comentarios en Orbitz. Nos alegra saber que encontraste nuestra propiedad en excelente estado. Lamentamos que la falta de aire acondicionado haya sido un inconveniente para ti durante tu estancia. Tomaremos nota de esta observación para mejorar nuestro servicio y comodidades.Esperamos que, a pesar de este detalle, hayas disfrutado de tu experiencia en Capitalia. Agradecemos tus sugerencias y esperamos recibirte nuevamente en el futuro.
by A verified traveler
Posted 29 Mar 2024
The place was dirty since we came in, no basic things to at least wash the dishes. I need to buy extra stuff and washed everything and cleaned the place. It’s old and basic.
Comment from Hotel Management
27 May 2024 by Capitalia, Hotel Management
Dear Karla Patricia,We are truly sorry to hear about your disappointing experience. It is unacceptable that the place was not clean upon your arrival and lacked basic necessities for washing dishes. This does not reflect our usual standards, and we will address these issues with our cleaning and management teams immediately.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.
by A verified traveler
Posted 4 Mar 2024
Excelent choice for a quick family get away. My kids enjoyed the common areas and the apartment itself. I has everything you need for a comfortable and happy stay. I recommend staying here.
Comment from Hotel Management
27 May 2024 by Capitalia, Hotel Management
Dear Carlos Alonso,Thank you for your fantastic review! We're thrilled to hear that you and your family had an excellent stay and enjoyed the common areas and the apartment. It's wonderful to know that everything met your needs for a comfortable and happy stay. We appreciate your recommendation and look forward to welcoming you back in the future.
by A verified traveler
Posted 28 Jan 2024 on Hotels
by A verified traveler
Posted 24 Jan 2024
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
22 Jan 2024 by El equipo de Capitalia, Hotel Management
Gracias por su calificación de 3/5. Aunque nos complace saber que su experiencia fue en general positiva, nos preocupa no haber cumplido completamente con sus expectativas. Agradeceríamos cualquier comentario adicional que pueda tener sobre cómo podríamos mejorar. Su satisfacción es nuestra prioridad y tomamos en serio todos los comentarios para mejorar continuamente. Esperamos tener otra oportunidad de brindarle una experiencia de 5 estrellas en el futuro.Saludos cordiales,
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Capitalia, Hotel Management
¡Muchas gracias por su calificación de 5/5! Nos alegra enormemente saber que su experiencia con nosotros ha sido tan positiva. Es un honor recibir una valoración tan alta, y nos impulsa a seguir ofreciendo el mejor servicio posible. Esperamos tener el placer de recibirlo nuevamente en el futuro. Saludos cordiales de todo el equipo de Capitalia.
by A verified traveler from Torrance
Posted 29 Dec 2023
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Capitalia, Hotel Management
Dear Yi,Thank you for sharing your feedback, although we regret to see that you rated your recent experience with us as 1 out of 5 on Expedia.We are genuinely sorry that your stay did not meet your expectations, and we would appreciate it if you could provide more details about your concerns or issues during your stay. Your feedback is essential for us to identify areas for improvement and address any specific problems.We value your input and would like to do our best to address your concerns. Please feel free to reach out to us directly, and we will do our utmost to make things right.Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.Sincerely,
