Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Nice
Comment from Hotel Management
24 Nov 2024 by Clarette Padron, Hotel Management
Thank you for taking the time to review your experience at the Westin. We are very happy to see that you enjoyed your stay. Please come back and see us again soon.
by A verified traveler
Posted 19 Nov 2024
Good hotel
Comment from Hotel Management
19 Nov 2024 by Clarette Padron, Hotel Management
Thank you for taking the time to review your experience with us. We appreciate hearing from you and hope you will join us again soon.
by A verified traveler from Baton Rouge
Posted 19 Nov 2024
I visit at least twice a year for conferences and am greeted by an organized, polite and professional staff.
Comment from Hotel Management
19 Nov 2024 by Clarette, Hotel Management
Thank you for taking the time to review your experience with us. We appreciate hearing from you and hope you will join us again soon.
by A verified traveler
Posted 18 Nov 2024
Easy stay after landing in DCA.
Comment from Hotel Management
19 Nov 2024 by Clarette Padron, Hotel Management
Thank you for taking the time to review your experience with us. We appreciate hearing from you and hope you will join us again soon.
by A verified traveler
Posted 17 Nov 2024
Close to DCA, restaurants and the district
Comment from Hotel Management
19 Nov 2024 by Clarette Padron, Hotel Management
Thank you for taking the time to review your experience with us. We appreciate hearing from you and hope you will join us again soon.
by A verified traveler from San Jose
Posted 8 Nov 2024
Front desk staff requires re-training, waited hours for my room because I was told not to come to the front desk, I would be texted when the room was ready. The text NEVER came...Westin used to be the esteemed brand...management needs to up their game regarding training.
Comment from Hotel Management
8 Nov 2024 by Clarette Padron, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Thank you for giving us your feedback about the training, provide an exceptional stay is our goal and we definitely appreciate your mention.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 3 Nov 2024
My trip was very quick, the staff was accommodating. The bathroom felt a bit small, however if was clean, and we’ll appointed.
Comment from Hotel Management
4 Nov 2024 by Yarnell J. , Hotel Management
Thank you for taking the time to provide feedback regarding your stay. We are happy to hear that you enjoyed your stay. Please come back and see us again soon.
by A verified traveler
Posted 3 Nov 2024
Excellent
Comment from Hotel Management
4 Nov 2024 by Yarnell J. , Hotel Management
We appreciate your business. Thank you so much for taking the time to provide feedback. I am thrilled to see that you enjoyed your stay.
by A verified traveler
Posted 3 Nov 2024
Had great time here , the staff was excellent 5 star all around
Comment from Hotel Management
4 Nov 2024 by Yarnell J. , Hotel Management
Thank you so much for feedback. We appreciate your business and hope you will return again soon.
