Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Loved it
by A verified traveler
Posted 26 Nov 2024
Nice
by A verified traveler
Posted 23 Nov 2024
Very clean customer service was great
by A verified traveler
Posted 22 Nov 2024
Great place to stay at simple and affordable
by A verified traveler from Irmo
Posted 19 Nov 2024
The hotel is dog friendly and people are able tp walk their dogs around the block. Nice areas to dine and grab snacks around the corner. Close to DC.
Comment from Hotel Management
19 Nov 2024 by Stephanie Voutselakos, GM, Hotel Management
We appreciate your excellent rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Stephanie Voutselakos, GM
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Stephanie Voutselakos, GM, Hotel Management
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Stephanie Voutselakos, GM
by A verified traveler
Posted 18 Nov 2024
It was beautiful!
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello Maya,Thank you! Your comments reassure me that our efforts in offering beautifully maintained guest rooms and facilities, along with wonderful amenities and great service, did not go unnoticed. I appreciate your kind remarks and highly anticipate your next stay at our DoubleTree by Hilton Crystal City.Warmest regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 17 Nov 2024
Friendly efficient staff and nice rooms
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello Gerald,I appreciate you taking time out of your day to share your comments and experiences from your recent stay at DoubleTree by Hilton Crystal City. It is a pleasure to read your kind remarks and I am delighted to hear that you received uncompromising service during your stay. Our guest rooms are spacious and beautifully outfitted and we are pleased this was one of the highlights of your stay.I hope that you will stay with us again should you return to Crystal City in the future. It was a pleasure having you as our guest.Warm regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 17 Nov 2024
Very wonderful stay. I will be back
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello William,Thank you! Your top scores mean the world to us and we thank you for letting your fellow travelers know that you had such a great experience with us at DoubleTree by Hilton Washington DC Crystal City. It would be wonderful to one day welcome you again and we invite you to hurry back just as soon as you can.Kind regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 17 Nov 2024
Had to pay $45.00 to park in the garage and the reason i chose Doubletree was free airport transportation however the times were limited and i had an early flight and shuttle wasn't running yet so i had to pay for a Lyft also the bathroom was clean but smelled like mold and the room refrigerator did not work
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello Kenneth,We deeply regret that your recent experience with us fell short of your expectations. Online reviews serve as invaluable tools for identifying opportunities for growth, and your thoughtful feedback enables us to provide actionable insights to our Housekeeping and Maintenance teams, ensuring targeted improvements moving forward.Additionally, we apologize that our shuttle schedule did not align with your transportation needs. Rest assured, every aspect of your comments will inform our continuous efforts to enhance the quality of our services.We sincerely hope to welcome you back in the future and provide you with a flawless and memorable stay.Safe travels,Stephanie Voutselakos, GM
