Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Very polite staff, quick elevators, excellent breakfast
Comment from Hotel Management
26 Dec 2024 by Customer Service, Hotel Management
Joshua, thank you for staying with us at Crystal City Marriott at Reagan National Airport. We're delighted you appreciated our team's politeness, the swift elevator service, and the excellent breakfast. We hope to welcome you back soon!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Customer Service, Hotel Management
Michael, it’s great to know you had a pleasant stay at Crystal City Marriott at Reagan National Airport. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Customer Service, Hotel Management
Thank you for sharing your perfect rating with us, Deshawna!It's wonderful to see how much you appreciated your time at Crystal City Marriott at Reagan National Airport! We want everyone to feel right at home at Crystal City Marriott at Reagan National Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
by A verified traveler from Beaverton
Posted 14 Dec 2024
Didn't like the need to join the Bonvoy in order to get "free" wifi access. It would cost $12 to get wifi without Bonvoy.
Comment from Hotel Management
14 Dec 2024 by Customer Service, Hotel Management
Walter, thank you for taking the time to provide your feedback. While joining Bonvoy offers a range of benefits including complimentary internet access, the hotel appreciates your perspective on the internet access process. Your comments are valued, and the hotel hopes to better meet your expectations during your next visit.
by A verified traveler
Posted 12 Dec 2024
Clean facilities and friendly staff. Current renovations impacted a place to park for check-in causing a slight inconvenience.
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Darnise, thank you for staying with us at Crystal City Marriott at Reagan National Airport. Our team members are pleased to hear you appreciated their friendliness and the cleanliness of our facilities. We appreciate your understanding regarding the renovations and the parking area. We're looking forward to welcoming you back again soon!
by A verified traveler from Ormond Beach
Posted 11 Dec 2024
Very convenient to the airport. Great shuttle service.
Comment from Hotel Management
12 Dec 2024 by Customer Service, Hotel Management
Christine, we are thrilled you enjoyed your stay at Crystal City Marriott at Reagan National Airport. It's great to know you found the location convenient and appreciated the shuttle service. We hope to welcome you back soon.
by A verified traveler
Posted 2 Dec 2024
Spacious rooms
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Ivory, we’re delighted you loved your experience at Crystal City Marriott at Reagan National Airport. It's wonderful to know that you appreciated the spacious rooms. We're looking forward to welcoming you back!
by A verified traveler
Posted 30 Nov 2024
Front desk staff told us the incorrect flour number for breakfast and said it was close.
Comment from Hotel Management
30 Nov 2024 by Customer Service, Hotel Management
Efe, thank you for bringing this to our attention. Sometimes miscommunications can happen, and our team members are working diligently to minimize such instances. We hope to have an opportunity to improve your experience in the future.
by A verified traveler
Posted 30 Nov 2024
Transportation
Comment from Hotel Management
30 Nov 2024 by Customer Service, Hotel Management
Wayne, thank you for staying with us at Crystal City Marriott at Reagan National Airport. It’s wonderful to hear that our transportation options met your needs. We hope to see you again soon!
by A verified traveler
Posted 28 Nov 2024
Nice property
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Henry, thank you for staying with us at Crystal City Marriott at Reagan National Airport. We’re delighted to hear you found our property enjoyable. We look forward to welcoming you back!
