Ratings based on 310 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Springfield
Posted 22 Nov 2024
I will not stay here again. Blind broke, had to put wash cloth on it so could not see in. Walls had gashes in it. Bathroom door had fist hole in it. No dishes, etc and was a kitchenette.
Comment from Hotel Management
26 Nov 2024 by WSS Columbus North, Hotel Management
Dear Marla, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Columbus North I-270.
by A verified traveler
Posted 7 Oct 2024
Absolutely disgusting. Stains on the bedroom sheets, red stain on the rug that looks like blood, roaches in the room. Left the same night we got there. DO NOT GO HERE
Comment from Hotel Management
8 Oct 2024 by GM, Hotel Management
Thank you for taking the time out of your day to leave us a review. We appreciate all feedback. I'm sad to hear we didn't exceed your expectations during your stay with us. I have shared your comments with my staff as they will help us provide the service our guests deserve. Management
by A verified traveler
Posted 30 Aug 2024 on Orbitz
Comment from Hotel Management
3 Sep 2024 by WSS Columbus North, Hotel Management
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Columbus North I-270.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
23 Jul 2024 by WSS Columbus North, Hotel Management
Hello Anthony,We thank you for your feedback and will use it to improve our guest experience.
by A verified traveler
Bad experience
Posted 19 Jul 2024 on HotelsThis was a truly terrible experience. The hotel claimed that our reservation was canceled due to overbooking. We hadn’t received any prior communication, but they insisted they had already notified us via email.
When I mentioned that I hadn’t received any email and asked to use the Wi-Fi to check my inbox, they even denied me access, saying I wasn’t a hotel guest.
In desperation, I went to a nearby McDonald’s to use their Wi-Fi and booked another hotel through their website. Unfortunately, due to the last-minute reservation, we ended up staying at a worse hotel for the same price.
I definitely won’t be booking this hotel again.
Comment from Hotel Management
22 Jul 2024 by WSS Columbus North, Hotel Management
Hello Chang, We are sorry to hear that your reservation was cancelled due to the hotel being overbook. We value your feedback and are working on a better process for situations like this.
by A verified traveler
Posted 17 Jul 2024 on Hotels
I made a reservation, and this is the second time that when I arrived, they told me they had no rooms at all and no one to clean for those who had a late checkout. They did not offer to provide any other accommodations. Reservations should not be accepted unless you have rooms available.
Comment from Hotel Management
18 Jul 2024 by WSS Columbus North, Hotel Management
Hello,We apologize for the inconvenience, and we value your feedback.
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by WSS Columbus North, Hotel Management
Hello Mario,Thank you for your feedback.
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by WSS Columbus North, Hotel Management
Hello Mario,We thank you for your feedback.
by A verified traveler
Posted 8 Jul 2024 on Hotels
There nothing in kitchen to cook with or to eat with. You had to take the towels they provide down to front desk to exhange for new ones. They ask for your license plate number as well as they give a paper to hang in mirror, if that is not visable you will get towed regardless of your license plate.
Comment from Hotel Management
9 Jul 2024 by WSS Columbus North, Hotel Management
Hello Talisha,We are sorry to hear that we are unable to meet your needs. We value your feedback.
by A verified traveler
Posted 30 Jun 2024
Stay Away from this WoodS pring Suites - Columbus North!
1. This place is permeated with the smell of skunkweed marijuana. Stinks up your all you cloths, causes you to cough and burns your eyes at times.
2. Half of the lights in the room were burnt out; could hardly see in the sleeping area.
3. In the morning, no hot water in the sink. As I ran the water it started to flow out from under the sink across the floor.
4. In the kitchenette there was a draw missing; just a blank whole.
5. Several large bugs occupied the bathroom when we checked in.
We checked out first thing in the morning; cutting our trip short.
Comment from Hotel Management
2 Jul 2024 by WSS Columbus North, Hotel Management
Hello Mark,We are sad to hear your stay was nothing but perfect. We take your feedback serious and understand your concerns.
