Ratings based on 580 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
I checked in and was directed to my room in the first building. When I opened the door I could tell the room had not been cleaned. Bed was not made and dirty towels and washcloths on the bathroom floor. When I brought this to their attention they gave me another room, but in the third building. I had already parked my car, was tired from driving and walked down to the third building with my luggage in tow only to see there was no elevator and had to drag my luggage up two flights of stairs. Not very happy!
Comment from Hotel Management
25 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Rebecca,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your initial room, as our standard is to provide each guest with a thoroughly prepared and welcoming environment. While we understand your frustration with the room change and the absence of an elevator in the third building, we do our best to accommodate guests during busy periods and appreciate your understanding in such situations. Our team is continually working to improve our services, and your input helps us identify areas for enhancement. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 23 Sep 2024
We were told up front the pool was still open and it was not. The shower didn’t work, only tub. The breakfast area was not very accessible, and wouldn’t be at all to the handicapped, because it was down a flight of stairs and way out of the way. Wasn’t a happy camper!
Comment from Hotel Management
23 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Angela,Dear Guest, we appreciate your feedback and understand your concerns regarding the pool closure, which was communicated prior to your stay to ensure transparency. While we strive to maintain all amenities, occasional maintenance can impact availability, and we're sorry for any inconvenience this may have caused. Regarding the breakfast area, we are continually assessing our facilities to improve accessibility for all guests. We value your insights as they help us enhance our services, and we hope to provide a more enjoyable experience in the future.
by A verified traveler
Posted 22 Sep 2024
Room was clean, free breakfast was decent, the staff was very friendly and helpful.
Comment from Hotel Management
23 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Abigail,Thank you for taking the time to share your feedback with us at Quality Inn Crossville Near Cumberland Mountain State Park! We're delighted to hear that you found your room clean and appreciated our complimentary breakfast. Our team takes great pride in providing friendly and helpful service, and it's rewarding to know their efforts made a positive impact on your stay. We continuously strive to create a welcoming atmosphere for all our guests, and we hope to welcome you back in the future!
by A verified traveler
Posted 22 Sep 2024
Didn't like that we had to go to a different building for breakfast. Very noisy due to closeness to highway. Room could use a little fix up burn hole on blanket paint chopped on wall shower rod replaced need to repaint where it was moved.
Comment from Hotel Management
23 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Marie,Thank you for sharing your feedback with us. We appreciate your comments regarding the breakfast location; while it is a short walk, we strive to create a pleasant dining experience for our guests. We understand that noise from the nearby highway can be disruptive, and we continuously seek ways to improve our soundproofing. Regarding the room details you mentioned, we take maintenance seriously and are always working to enhance our accommodations. Your insights are valuable as they help us focus on areas for improvement.
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello Ray,We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly if there is anything we can do to improve your experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Rosemary,Thank you for sharing the rating about your experience here with us at Quality Inn Crossville Near Cumberland Mountain State Park. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Mark,Thank you for being our guest at Quality Inn Crossville Near Cumberland Mountain State Park and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 3 Sep 2024
Good bed, clean room. Pleasant and attentive desk staff.
Comment from Hotel Management
4 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi William,Thank you for sharing your experience with us at Quality Inn Crossville Near Cumberland Mountain State Park! We’re delighted to hear you enjoyed the comfort of our bed and the cleanliness of your room. It’s great to know that our desk staff made a positive impression with their attentiveness. We strive to provide a welcoming and comfortable environment for all our guests, and your feedback is truly appreciated.
by A verified traveler
Posted 1 Sep 2024
I was happy to have a hotel that allowed dogs. However, our room wasn't ready when we got there after 4:00 pm and when we did get into the room, the carpet was wet. The room had an odd smell to it the next day - moldy or something. I understand that I was in a room reserved for pets and their owners so maybe that is to be expected. On the positive side, the beds were comfortable and the staff was friendly.
Comment from Hotel Management
3 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Kelly,Thank you for sharing your feedback and for your kind words about our staff and the comfort of our beds. We strive to provide a welcoming and clean environment for all our guests, including those traveling with pets. We apologize for the inconvenience you experienced with the room not being ready and the issues with the carpet and odor. We will take your comments into consideration to ensure that we address these concerns and continue to enhance our guests' experiences. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 31 Aug 2024
The staff were all courteous and the breakfast was good. However, the property is old and in need of renovations. The rooms appear to all be in a different building from the front desk. My room smelled like moth balls. The shower was dated and stained. For the price point, I expected more. I feel it’s comparable to a Motel 6.
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Nicole M, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and breakfast. We have noted your comments about the property and room condition for further review. We strive to ensure all guests have a comfortable stay and will address your concerns accordingly.
