Ratings based on 729 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Stayed here several times with our dogs. Staff always friendly and helpful. Very disappointed this time to find out they don't offer a full menu on a Friday night! Only their 24/7 menu. Ended up having to order a takeaway. If had know they don't do meals on a Friday would have stayed elsewhere.
Comment from Hotel Management
18 Dec 2024 by Ibis Styles Crewe, Hotel Management
Dear Robert,hank you for your continued patronage and for sharing your recent experience with us. We truly value your loyalty and are grateful for your kind words about our staff.We apologize for any inconvenience caused by the limited menu availability on Friday nights. Our 24/7 menu is designed to offer a selection of popular dishes at all times, but we understand that it may not always meet your preferences.We appreciate your feedback and will consider it as we strive to enhance our dining options. We hope to welcome you and your dogs back soon for a more satisfying experience.
by A verified traveler
Posted 12 Dec 2024
Great location, all staff were very friendly and the room was very clean.The only thing is, I had dinner in the hotel and the food was really disappointing it was small portions and overpriced.
Comment from Hotel Management
18 Dec 2024 by Ibis Styles Crewe, Hotel Management
Dear Sally,Thank you for your kind words about our location, friendly staff, and the cleanliness of your room. We truly appreciate your feedback.We apologize that your dining experience did not meet your expectations. We strive to offer quality meals at reasonable prices, and we regret that we fell short during your visit.Your comments are valuable to us, and we will review our menu offerings and pricing to ensure they align with our guests' expectations. We hope to have the opportunity to welcome you back and provide a more satisfying dining experience.
by A verified traveler
Posted 5 Dec 2024
Nice clean rooms, comfortable bed. WiFi was slightly dodgy. Nothing much in the near area too do
Comment from Hotel Management
10 Dec 2024 by Ibis Styles Crewe, Hotel Management
Dear Daniel,Thank you for taking the time to share your thoughts about your stay with us. We’re delighted to hear you enjoyed the clean rooms and comfortable bed – our team takes pride in ensuring a restful and pleasant environment for our guests.We apologize for the issues you encountered with the WiFi and appreciate your patience. We’re actively working on improving our connectivity to better meet our guests' needs.As for the local area, while it may seem quieter, our team would be happy to recommend some hidden gems or activities nearby for your next visit. Please don’t hesitate to reach out for suggestions!We hope to have the pleasure of welcoming you back soon.Best Wishes
by A verified traveler
Posted 5 Dec 2024
No problem with hotel apart from nothing else around there if you dont have a car
Comment from Hotel Management
10 Dec 2024 by Ibis Styles Crewe, Hotel Management
Dear Mike,Thank you for taking the time to share your thoughts about your stay at [Hotel Name]. We’re delighted to hear that you had no issues with the hotel itself and appreciate your kind words.We understand that the location may feel a bit isolated without a car. For future visits, our team would be happy to assist with transportation options or recommend nearby attractions and activities that are accessible.We hope to have the chance to welcome you back and make your stay even more enjoyable!Best Wishes
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Ibis Styles Crewe, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 1 Dec 2024
Quiet, convenient and easy to find. Good value, friendly staff.
Comment from Hotel Management
10 Dec 2024 by Ibis Styles Crewe, Hotel Management
Dear Nancy,Thank you for taking the time to share your kind review. We’re delighted to hear that you found our hotel quiet, convenient, and easy to find. It’s also great to know you appreciated the value we offer and the friendliness of our staff – we’ll be sure to pass on your compliments to the team!We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Wishes
by A verified traveler from Twickenham
Posted 25 Nov 2024
Like: Easy parking and close to M6
Dislike: Bit remote from town centre
Comment from Hotel Management
27 Nov 2024 by Ibis Styles Crewe, Hotel Management
Thank you for your review! We're pleased you found the parking convenient and appreciated the proximity to the M6. We understand the location may feel a bit remote, but we hope the peaceful setting made up for it. Safe travels!
by A verified traveler
Posted 13 Nov 2024
The bar was open till late which was very good
Comment from Hotel Management
18 Nov 2024 by Ibis Styles Crewe, Hotel Management
Thank you for your feedback! We’re glad to hear you enjoyed our late bar service. It’s great to know it added to your experience, and we hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 7 Nov 2024
Staff is friendly and helpful. Room is clean and everything is just fine.
Comment from Hotel Management
13 Nov 2024 by Ibis Styles Crewe, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Ibis Styles Crewe, Hotel Management
Thank you for your feedback
