Ratings based on 665 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
I wouldn’t recommend. Due to the roaches and dirty stained sheets
Comment from Hotel Management
17 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Cleo,I appreciate you sharing your feedback following your stay at the Red Roof Inn Crestview. It's saddened to read that your stay fell short of your expectations due to the insects you stated you encountered as well as stain sheets. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 16 Oct 2024
The room,appeard clean but there were roaches and hopping spiders. The staff gave us som.e bug spray and we later bought some on our own. The staff was nice and accomodating. The grounds were not very clean and there were guests putting their cigarettes out on the stairs up to our room. Also flipping lit butts on the veranda where they could be stepped on.
Comment from Hotel Management
22 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Hello Mary,Thank you for sharing your feedback with us. The team at the Red Roof Inn Crestview was pleased to read that the staff was nice. However, you shared some downsides with us, such as the unclean room and the listed pests. Please know that we work with a pest control company that treats the property for pests, as is standard in the industry. As such, your feedback has been shared with the property.Once again, on behalf of Red Roof, we would like to thank you again for your shared feedback. We look forward to providing you with more future stays.Sincerely,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Oscar, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CRESTVIEW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Kevin. The staff at the RED ROOF INN CRESTVIEW and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Sep 2024
Totally filthy inside and out on the balcony or the room above, creating a musty, moldy smell in the room floor was covered with dirt and filth. The bathroom floor was wet look like possible leak under the sink the bed we had one dirty moist bath towel in the room for two people that was total for the towels wash clothes, it looks like a lot of people are long-term and the curb sidewalk along the parking lot. The ashtray just filthy loud music playing at 3:30 in the morning with a parking lot party going on.
Comment from Hotel Management
18 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Dear James,Thank you for taking the time to tell us about your experience at the RED ROOF INN CRESTVIEW. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel, the unpleasant odor of the room, wetness of the bathroom floor, and the other highlighted issues. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Aug 2024 on CheapTickets
Great check-in and check-out. The staff was very friendly. Only issue is there is a lot of people outside hanging out after midnight until 4am which would wake me up and made it difficult to sleep. Room was clean except the towels were stained.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Chandra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Crestview and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Aug 2024
I’m a just say it was ok
Comment from Hotel Management
2 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Shaquanda,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN CRESTVIEW. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we at Red Roof value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Jul 2024
It was ok
Comment from Hotel Management
30 Jul 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Clive, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Crestview and I were happy to see your 3/5 score following your stay. We were delighted to see that your stay was satisfactory. However, in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Romex,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN CRESTVIEW. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
