Ratings based on 900 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 1 Feb 2021 on Hotels
Comment from Hotel Management
2 Feb 2021 by Torsten, Hotel Management
Dear Tony thank you very much for the 5* excellence. We hope to see you soon again. Kind regards Torsten Hotel Manager
5 out of 5
by A verified traveler

Thanks !!

Posted 21 Jan 2021 on Hotels
Very impressed with the attitude and helpful staff at The Copthorne- it’s very difficult during COVID but Peter and Toni do their best to ensure everything available is explained fully and keep a smile on their face throughout! All the staff were very very pleasant and the hotel might require an update after the covid recovery but it’s very clean warm comfortable and value for money Thank you
Comment from Hotel Management
23 Jan 2021 by FOM, Hotel Management
Dear Guest, Thank you for leaving such a lovely review of your recent stay. I am pleased you found the staff friendly and the hotel good value for money, I will share this feedback with my colleagues. I have passed on your feedback in regards to upgrades needed after Covid and this feedback is much appreciated. I hope we get the opportunity to welcome you back in the future Kind Regards Toni Reeves Front Office Manager
4 out of 5
by A verified traveler

Posted 19 Jan 2021 on Hotels
Comment from Hotel Management
30 Jan 2021 by FOM, Hotel Management
Dear guest, Thank you for taking the time to give us a 8/10 rating on your stay. I trust all was well when you were here and look forward to welcoming you back should you require a hotel in the area again Kind regards Toni Reeves Front Office Manager
3 out of 5
by A verified traveler

Posted 15 Jan 2021
Comment from Hotel Management
30 Jan 2021 by FOM, Hotel Management
Dear Guest, Thank you for rating your recent stay with us. We would love to hear how we could have done better so if you have the time would like to hear from you to gain further information. I wish you well and hope we get to welcome you again Kind regards Toni Reeves Front Office Manager
5 out of 5
by A verified traveler

Posted 13 Jan 2021 on Hotels
Comment from Hotel Management
15 Jan 2021 by FOM, Hotel Management
Dear Guest, Thank you for taking the time to give us an amazing 10/10 rating. My colleagues will be delighted when I share this with them. I am sure they will appreciate the recognition of all their hard work during these testing times. I hope we het the opportunity to welcome you back in the future. Kind regards Ton Reeves Front Office Manager
5 out of 5
by A verified traveler

Posted 9 Jan 2021 on Hotels
Comment from Hotel Management
23 Jan 2021 by FOM, Hotel Management
Dear Guest, Thank you for taking the time to leave a 10/10 rating on your recent stay. I hope we get to welcome you back in the future Kind Regards Toni Reeves Front Office Manager
5 out of 5
by A verified traveler

Posted 9 Jan 2021 on Hotels
Comment from Hotel Management
15 Jan 2021 by FOM, Hotel Management
Dear Guest, Thank you for giving us a 9/10 rating. I trust you enjoyed your stay with us and hope we get to see you in the future Kind regards Toni Reeves Front Office Manager
5 out of 5
by A verified traveler

Good hotel, doing it's best

Posted 6 Jan 2021 on Hotels
Very friendly, helpful staff
Comment from Hotel Management
15 Jan 2021 by FOM, Hotel Management
Dear Guest, It was a pleasure to read your review and to know that you found the staff to be friendly and helpful. I will pass your feedback to my colleagues as I am sure they will appreciate notice of their hard work. Kind regards Toni reeves Front Office Manager
4 out of 5
by A verified traveler

Lockdown Christmas..

Posted 4 Jan 2021 on Hotels
Difficult period of lockdown but staff were friendly and did everything they could to make it a pleasant stay...
Comment from Hotel Management
15 Jan 2021 by FOM, Hotel Management
Dear Guest, Thank for taking the time to write your feedback and to notice the hard work from our staff during the current times. I am delighted you enjoyed your stay with us and I hope we get to welcome you back in the near future. Kind regards Toni Reeves Front Office manger
4 out of 5
by A verified traveler

Posted 22 Dec 2020 on Hotels
Comment from Hotel Management
30 Dec 2020 by Torsten, Hotel Management
Dear Jim thank you for your excellent rating. Wishing you well for 2021. Hope to see you soon again. Torsten Hotel Manager
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