Ratings based on 734 Verified Reviews
2.3 Room cleanliness
2.7 Service & staff
2.3 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Staff was friendly
Comment from Hotel Management
16 Dec 2024 by Hotel Manager, Hotel Management
Dear Frances,Thank you for the perfect 5 out of 5 rating! We’re thrilled to hear that our staff made a positive impression with their friendly service. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Dec 2024
Room was less than 1 star dirty broken and i felt unsafe and left im paying for an unused room
Comment from Hotel Management
13 Dec 2024 by Hotel Manager, Hotel Management
Dear George,We are truly sorry to hear about the issues you encountered during your stay. This experience does not reflect the standards we aim to uphold, and we apologize for the condition of your room and the feelings of unsafety you experienced. Please know that your concerns are being taken seriously, and we will be addressing the issues you mentioned immediately. We would appreciate the opportunity to make this right, and we encourage you to reach out to our management team for further assistance.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Dec 2024
Ok
Comment from Hotel Management
7 Dec 2024 by Hotel Manager, Hotel Management
Dear Lucinia,Thank you for your 3 out of 5 rating! We appreciate your feedback and are glad to hear that there were some aspects of your stay that met your expectations. However, we also recognize that there may be areas needing improvement. If you have any specific suggestions or concerns, please let us know. Your insights are valuable to us, and we hope to provide you with a better experience during your next visit! Thank you for choosing us!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Best staff
Comment from Hotel Management
6 Dec 2024 by Hotel Manager, Hotel Management
Dear Kevin,Thank you so much for your kind words and for rating us 5/5! We’re thrilled to hear that our staff made such a positive impression on your stay. Providing exceptional service is always our goal, and your feedback means the world to us. We can’t wait to welcome you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Yes good
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Roberto,Thank you for the 4/5 rating and the feedback! We're delighted to hear you had an overall positive experience with us. Your satisfaction is our top priority, and we're glad we were able to meet your expectations. If there are any specific areas where we could have done even better, please don't hesitate to let us know. We're always striving to improve and provide an exceptional stay for all our guests. We look forward to welcoming you back soon for another great visit!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Tv didn’t work at all lamps wasn’t working and people outside all night drug addicts
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Dewayne, We apologize for the inconvenience you experienced during your stay. We value all guest feedback to enhance our services. Your concerns have been noted and will be addressed with the team. We strive to provide a safe and comfortable environment for all our guests.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Hotel Manager, Hotel Management
Dear Cheraldin,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Gail, We're sorry to hear that your experience did not meet your expectations. Please reach out to us with any feedback so we can address any issues. We value your input and would like the opportunity to make it right for you.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Erik, We are sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any further feedback, as we strive to improve our services for all our guests.
by A verified traveler
Posted 10 Nov 2024
I like everything
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Carolina,Thank you for your incredible review! We’re thrilled to hear that you liked everything about your stay. Your satisfaction is our top priority, and your kind words motivate us to maintain our high standards. If there’s anything else you’d like to share or suggest, we’re all ears! We can’t wait to welcome you back for another amazing experience!Sincerely, Hotel Manager
