Ratings based on 2,265 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Inder,We really appreciate this positive review about your stay.We are really pleased we met your expectations.We look forward to welcoming you back. Kind regardsManisha CostaGuest service agent
by A verified traveler
Posted 16 Dec 2024
Staff are friendly. Clean good rooms and location is very good! So close to the airport that you can walk and bus stop to go to Venice!
by A verified traveler
Posted 15 Dec 2024
average
Comment from Hotel Management
16 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Imran,Thank you for taking the time to share your experience at our hotel.We are deeply sorry to hear that your stay did not meet your expectations. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and it saddens us to know we fell short in your case.We hope to welcome you back in the near future with an improved stay.Kind regards,Manisha CostaGuest service agent
by A verified traveler
Posted 14 Dec 2024
Lovely welcome from staff, clean and big room. Food was nice, great value for money.
Comment from Hotel Management
15 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Jane,Thank you very much for this kind review of your stay.We are delighted that you appreciated the warm welcome from our staff, the cleanliness and spaciousness of your room, as well as the culinary offerings and overall value. Our team strives to ensure our guests have a comfortable and enjoyable stay, and it is great to know that we succeeded in making your visit a pleasant one.We look forward to welcoming you back in the future.Kind regards,Manisha CostaGuest service agent
by A verified traveler
Posted 14 Dec 2024
Clean and good breakfast.
Comment from Hotel Management
15 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Lisa,Thank you very much for this kind review of your stay.It is wonderful to hear that your experience with us was to your satisfaction.We are delighted that our level of cleanliness met your expectations, and that you found our breakfast options enjoyable. Our team takes pride in providing a welcoming and clean environment for our guests, along with a variety of breakfast choices to start the day right. Additionally, it is great to know that you appreciated the room amenities provided, which are designed to ensure comfort and convenience for all our guests.We look forward to welcoming you back in the future.Kind regards,Manisha CostaGuest service agent
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear William,We really appreciate this positive review about your stay.We are really pleased we met your expectations.We look forward to welcoming you back. Kind regardsManisha CostaGuest service agent
by A verified traveler
Posted 14 Dec 2024
Room needed refurbishment and extremely noisey aircon heating. Not nice area.
Swift check, comfortable bed and surprisingly nice restaurant area, which was in what appeared to be an extension. Decent breakfast.
Comment from Hotel Management
14 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Michael,Thank you for taking the time to share your experience at our hotel.We are pleased that you appreciated the swift check-in process and found the bed comfortable. It is great that the restaurant area and the breakfast provided a positive start to your day.However, we regret to hear that certain aspects of your stay did not meet your expectations. We understand that the air conditioning system's noise can be a concern; please accept our apologies for any inconvenience this may have caused. The surrounding area is continually evolving, and we hope it will meet your expectations in the future. Our team is committed to ensuring our facilities are updated and meet our guests' needs, and your comments on room refurbishment will be taken into consideration.Finally, we are delighted that the overall service and the quality of our restaurant were highlights of your stay with us.We hope to welcome you back.Kind regardsManisha CostaGuest service agent
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are sorry we fell short in meeting some of your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Manisha CostaGuest service agent
by A verified traveler
Posted 13 Dec 2024
Awful customer service for the fourth time. Keep asking for ID, after i show my work ID, and paying in the spot with a credit card that matches the reservation name. Very inconvenient.
Comment from Hotel Management
15 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Marcelo,Thank you for taking the time to share your feedback.We are truly sorry to hear about your dissatisfaction with the ID verification and payment process during your recent visits. Our intention is always to ensure a secure and smooth check-in experience for all our guests, and we regret any inconvenience this has caused you. I sincerely apologize for the inconvenience and frustration you’ve experienced. While we do have a policy requiring ID verification for security purposes every time you book in the hotel, I understand how multiple requests can feel repetitive and inconvenient.Furthermore, we apologize if our customer service did not meet your expectations. Providing professional and courteous service is a cornerstone of our values, and we are disappointed to learn that we fell short in this regard. We will follow up on this internally to ensure that our team is aligned with our commitment to excellence.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards,Manisha CostaGuest service agent
by A verified traveler
Posted 13 Dec 2024
Stayed for one night for early morning flight. Clean, quiet and comfortable. No hairdryer in my room.
Comment from Hotel Management
14 Dec 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Amanda, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to hear that your stay with us was to your satisfaction.We are pleased that you enjoyed the cleanliness, tranquility, and comfort of our rooms. Our team works hard to ensure a restful environment for our guests, especially those with early flights from Heathrow.However, we apologize for the oversight regarding the hairdryer in your room. For future stays, please note that hairdryers are available upon request at the front desk, as we aim to provide all necessary amenities for a pleasant stay.Nonetheless, it is great that you found the room to your liking and had a positive overall experience at our hotel.The entire team really hope we can welcome you back on a future occasion. Kind regards,Manisha CostaGuest service agent
