Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
As it happens we did not stay at the Double Tree property but were moved to the Terminal 5 Hilton. We have not real complaints except for the fact that the food was very expensive (although it was good too).
Thank you.
Comment from Hotel Management
11 Dec 2024 by Doubletree By Hilton Heathrow Team , Hotel Management
Thank you for your feedback, we are delighted to hear you had enjoyed your stay over at Hilton T5. We appreciate your comments regarding the pricing of the food and will ensure your feedback is shared with the relevant team for their review.
by A verified traveler from Fairfield
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by DoubleTree by Hilton London Heathrow Airport Team, Hotel Management
Dear Mamuna, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Surroundings not so good
Comment from Hotel Management
22 Nov 2024 by DoubleTree by Hilton London Heathrow Airport Team, Hotel Management
Dear Shakira, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by DoubleTree by Hilton London Heathrow Airport Team, Hotel Management
Dear Tunji, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.Sincerely,
by A verified traveler
Posted 14 Nov 2024
Great stay - very comfortable.
Comment from Hotel Management
15 Nov 2024 by DoubleTree by Hilton London Heathrow Airport Team, Hotel Management
Dear Richard, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.Sincerely,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by DoubleTree by Hilton London Heathrow Airport Team, Hotel Management
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.Sincerely,
by A verified traveler
Posted 10 Nov 2024
Hotel moved me to an alternative hotel near T5 and informed me via a message through Expedia. Not as convenient having arrived at T2 and cost me quite a lot extra for a taxi when travelling with a small child. Too much faff to get to T5 and then the hotel on the hotel hoppa buses. The hotel I ended up staying in was perfectly adequate.
Comment from Hotel Management
12 Nov 2024 by DoubleTree by Hilton London Heathrow Airport Team, Hotel Management
Dear Christopher, Thank you for your review. We sincerely apologize for the inconvenience caused by the relocation to the Hilton Terminal 5. We understand that arriving at Terminal 2 and the added taxi expenses were not ideal, especially when traveling with a child.We strive to provide a seamless experience for all our guests, and we regret that this wasn't the case for you. We appreciate your feedback about the logistics and will work on improving our communication and transportation options to ensure a more convenient experience for our future guests.We are glad to hear that the alternative hotel met your needs, and we hope to have the opportunity to welcome you back in the future for a more pleasant stay.Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Nov 2024
Everything is good
Comment from Hotel Management
6 Nov 2024 by DoubleTree by Hilton London Heathrow Airport Team, Hotel Management
Dear Milagros, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.Sincerely,
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Doubletree By Hilton Heathrow Team , Hotel Management
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
by A verified traveler
Posted 1 Nov 2024
We were extremely rushed during check in. Shuttle service was a big reason we booked this hotel and did not realize how much it would cost us. We were under the impression it was included. We should have taken an Uber or taxi with the 2 of us, as the cost per person had added up. I would recommend this hotel mention the specific cost when providing times for the shuttle.
Comment from Hotel Management
3 Nov 2024 by Doubletree By Hilton Heathrow Team , Hotel Management
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
