Ratings based on 374 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Charming older property; exceptional front desk service; clean rooms, and with a most excellent bathroom!
by A verified traveler
Posted 4 Nov 2024
Very nice old style hotel right downtown Cranbrook close to many good restaurants, shopping, groceries, entertainment. Will definitely stay there again
by A verified traveler from Winnipeg
Posted 30 Oct 2024
The manager Jim was very accommodating and helpful.
The restaurant was very good both food and service.
The location was easily walkable in the downtown area.
by A verified traveler
Posted 10 Oct 2024
Warm and helpful staff. Many great restaurants within walking distance.
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 9 Oct 2024
good ppl
by A verified traveler
Posted 30 Sep 2024
Great basic lodging. It is a restored hotel so it has a mix of new and old. Our room 223 had an old inoperative whirlpool tub that was quite dangerous and difficult for a person to get in and out of.
Front desk staff were knowledgeable and helpful. Parking is off site but no father away the being at a big chain hotel.
by A verified traveler
Posted 24 Sep 2024
Large rooms, with kitchenette. Excellent pub downstairs, quiet, dry. Good food
Comment from Hotel Management
26 Sep 2024 by James - Sales Manager, Hotel Management
Thank you for your positive review! We're thrilled to hear you enjoyed our spacious rooms, kitchenette, and the pub. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 22 Sep 2024
Courtesy qnd helpful!
