Ratings based on 991 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Clean and exceptionally friendly and helpful staff
Comment from Hotel Management
17 Jan 2025 by Anamica, Hotel Management
Dear Wanda. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future.
by A verified traveler from THE VILLAGES
Posted 14 Jan 2025
It was a great stay, clean room, smelled clean in the halls. Staff was superb, very friemdly and helpful.
Only downer was the hot tub was out of order. In the winter that's what everyone wants. Should be a high priority to get fixed. Shoupd also reflect on the website. It was a let down whem we arrived. Not a huge deal. Other than that. We would stay again.
Comment from Hotel Management
15 Jan 2025 by Anamica, Hotel Management
Dear Susan.. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We are sorry about the hot tub not working . We are trying our best to fix the hot tub as soon as we can. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future.
by A verified traveler
Posted 12 Jan 2025
I stayed in room 211 . There was so much noise I hardly slept at all . Literally no sound proofing.
Comment from Hotel Management
12 Jan 2025 by Team Front Office, Hotel Management
Dear Chris . Thank you for staying at Ramada in Cranbrook B.C. I really apologize for the inconvenience which you faced during your stay. I want to take this opportunity to apologize for the poor service you received during your stay at our Ramada, Cranbrook. There is no excuse that our staff did not fulfill that promise in your case. Please accept our apologies. Thank you for choosing Ramada and I look forward to the opportunity to better serve you in the future. Thank you.
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Anamica, Hotel Management
Dear Greg. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future.
by A verified traveler
Posted 12 Jan 2025
The staff were very nice ! Beds comfortable however no housekeeping came in to clean. The front desk said we had to ask for housekeeping service !?!? The hot tub was not working and pool on colder side for kids. Only 2 pillows per bed , requested more and was given 1 also requested extra duvet on each bed non were provided. Towels very small in pool area definitely need updating. Waterslide was SO fun and fast kids loved it. NO elevator for 2nd floor guests very inconvenient.. will not stay again at this location.
Comment from Hotel Management
12 Jan 2025 by Team Front Office, Hotel Management
Dear Cheryl. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We are sorry to hear about the hot tub was not working we are working on it to fix it It is a normal size for towels in the pool area. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future.
by A verified traveler
Posted 8 Jan 2025
Need new beds
Comment from Hotel Management
9 Jan 2025 by Team Front Office, Hotel Management
Dear Lil. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future.
by A verified traveler
Posted 8 Jan 2025
Good overall
Comment from Hotel Management
8 Jan 2025 by Anamica, Hotel Management
Dear Marcello. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
by A verified traveler from Fernie
Posted 7 Jan 2025
Recently took our grandkids here for the night so they could enjoy the pool and a local climbing gym.
The staff were very accommodating with both an early check-in and a late check-out so the kids could maximize their time there.
The hotel was quiet and clean, and the parking lot wasn't icy considering the weather we had been having.
Comment from Hotel Management
7 Jan 2025 by Anamica, Hotel Management
Dear Stephen. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
by A verified traveler
Posted 6 Jan 2025
Hot tub was "broken" BUT compensation was the pool was quite a bit warmer than the last time we were there.. There is some deep cleaning that could be done now that it's a Ramada.. tile grout in bathrooms and main entrance.
Altogether a good hotel that I would recommend for the budget concious. Pets well treated and the breakfast is standard faire. Thanks for the good stay..
Comment from Hotel Management
7 Jan 2025 by Anamica, Hotel Management
Dear Kyle. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We are sorry about the hot tub was broken. We are tying to fix it as soon as possible and w will do deep cleaning as well. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Anamica, Hotel Management
Dear Kyle. Thank you so much for choosing to stay at Ramada by Wyndham. We appreciate the time taken by you to give us the review. We always strive to provide the best possible services to our guests. Thank you again for your feedback. Hope see you again in the future. Front Desk
