Ratings based on 974 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
We have stayed here before and comeback because it is super clean. It would have been excellent in all categories except hot tub was not working this time.
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi Shelley, Thank you very much for this fantastic review of our hotel! We are so happy to hear you enjoyed your time with us, we look forward to welcoming you back on your next trip to the Cranbrook area.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 20 Nov 2024
Great staff!
Would be nice to have bar open more often..
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi John, We appreciate this great feedback, thank you for the compliments about our amazing team of staff.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 18 Nov 2024
The room was okay for cleanliness. But needs new beds, both beds have the person falling into the center, when you lie down.
Comment from Hotel Management
21 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi Allen, Thank you for taking the time to share your experience with us. We value your feedback and will use it to improve our guests’ experience.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 18 Nov 2024
The staff at this location were so lovely, helpful and kind! The hotel itself is a bit older and outdated, but it’s clean and well maintained. The gym was great and parking was handy. It was a fine night!
Comment from Hotel Management
18 Nov 2024 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Hi Jennifer, Thank you for this phenomenal rating! We work hard to make our guests happy and appreciate your feedback about our hotel.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 18 Nov 2024
Great price
Comment from Hotel Management
18 Nov 2024 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Hi Carmen,We appreciate you sharing this feedback; we’re thrilled to hear you had a wonderful stay! We look forward to hosting you again on your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 12 Nov 2024
Had a nice stay, thank you
Comment from Hotel Management
14 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi Monica, We appreciate you sharing this feedback, we’re thrilled to hear you had a wonderful stay! We look forward to hosting you again on your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi Bryan, Thank you for taking the time to share your experience with us. We value your feedback and will use it to improve our guests’ experience.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 9 Nov 2024
Building is older, but staff is friendly and place is clean
Comment from Hotel Management
14 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi Russell, Thank you for your kind words! It brings us joy to know that you had a pleasant stay. We look forward to hosting you again in the future and ensuring another excellent experience!Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi Gillian, Thank you very much for sharing your review about your recent stay. We appreciate you sharing this feedback with us.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Heritage Inn Hotel Cranbrook, Hotel Management
Hi Ian, We really appreciate you sharing this feedback, we’re thrilled to hear you had a wonderful stay! We look forward to hosting you again on your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook
