Ratings based on 450 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Amy Nopper, Hotel Management
Dear Acacia,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler
Posted 11 Oct 2024
It was more expensive than I expected off season, however since everyone else that was attending the Celebration of Life was staying there I felt it was my best option.
Comment from Hotel Management
11 Oct 2024 by Amy Nopper, Hotel Management
Dear Kristina, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler
Posted 7 Oct 2024
Great
Comment from Hotel Management
7 Oct 2024 by Amy Nopper, Hotel Management
Dear Jeffrey, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler
Posted 30 Sep 2024
We liked the hotel and the room was nice. There were quite a few restaurant options nearby but we had a very good dinner at the hotel restaurant.
Comment from Hotel Management
30 Sep 2024 by Amy, Hotel Management
Dear JohnThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
24 Oct 2024 by Amy Nopper, Hotel Management
Dear Allan,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler from YORBA LINDA
Posted 8 Sep 2024
Great spot
Comment from Hotel Management
9 Sep 2024 by Amy, Hotel Management
Dear John,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler
Posted 3 Sep 2024
We arrived around 4:00pm on Sunday Sept 1 and the two men who were at the front desk were awesome. So nice, so personable and got us all set up for our rooms in no time. You are lucky to have those two men!! Room was terrific, clean and spacious. Loved all the parking too! Second time staying at this location and will continue to use your hotel in the future 👍
Comment from Hotel Management
5 Sep 2024 by Amy, Hotel Management
Hi Kim,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler
Posted 30 Aug 2024
Best part was being woken up at 1:30 am being told our car is running. Don’t know why but they tracked us down. Thankful.
Comment from Hotel Management
30 Aug 2024 by Amy, Hotel Management
Dear Toby,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler from Victoria
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Amy, Hotel Management
Dear Stewart,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 250-417-4002.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel
by A verified traveler
Posted 28 Aug 2024
This is a very good hotel. Unfortunately the onsite restaurant is to be avoided. Breakfast food too very long with only 6 people in restaurant and once it arrived, omelette has poor and burnt.
Comment from Hotel Management
28 Aug 2024 by Amy Nopper, Hotel Manager, Hotel Management
Dear Jean,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
