Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Good morning, I spent last night at the Clarion hotel in Cranberry Twp., PA on rt. 19 on November 23-24. Someone on the floor had music blarringly loud until almost 2am. My boyfriend and I barely slept for more than 4 hours. I spent a little over $100 for an evening away and neither of us was able to enjoy a restful night. It was rude and unacceptable for the other guests and there was no one at the hotel who did anything to ask them to be considerate of everyone else. The stay ended up being a waste of my hard earned money.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us online, we appreciate hearing back from our guests about their stay. We are sorry to hear that another guest was disruptive during your stay and effected your sleep. When there is a noise issue we do encourage you to contact the front desk so we can quickly resolve the issue. We are unable to help in the situation if we are not made aware of it.
by A verified traveler
Posted 22 Nov 2024
Convenient off freeway. Very clean and large room. good breakfast. Checkout in morning was quick and desk person was very nice. Checkin lady was fine but could have smiled to great customers and a little more positive energy. She probably gets asked the same dumb questions from every person but my experience matters
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us online, we appreciate hearing back from our guests about their stay.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Clarion inn, Hotel Management
Thank you for taking the time to review the hotel. We're happy to see you enjoyed your stay with us, and we hope to see you again soon.
by A verified traveler
Posted 18 Nov 2024
The ceilings are falling apart and the rooms weren't really cleaned well... Definitely needs new carpet.
Comment from Hotel Management
18 Nov 2024 by Clarion inn, Hotel Management
Thank you for taking the time to review the hotel. We understand your concerns as we are working on addressing them with our maintenance department.
by A verified traveler from Hyattsville
Posted 15 Nov 2024
I thought there was a Spa but didn’t see it.
Comment from Hotel Management
18 Nov 2024 by Clarion inn, Hotel Management
Thank you for taking the time to review the hotel. We appreciate your feedback, we're sorry but this hotel doesn't have a spa on property.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us online, we appreciate hearing back from our guests about their stay.
by A verified traveler
Posted 9 Nov 2024
The walls were thin you could hear everybody walking up and down the halls, talking dogs barking down the hallway, kids being really loud at night not the greatest for quietness room is clean as it could be though and breakfast was pretty good
Comment from Hotel Management
11 Nov 2024 by Clarion inn, Hotel Management
Dear guest, thank you for taking the time to review the hotel. We're sorry to hear the hotel was louder than normal during your guest stay. We hope to remedy this for you!
by A verified traveler
Posted 8 Nov 2024
The only thing (a pretty big thing) I didn't like was that the accessible room was SO FAR from the front of the hotel....which is where breakfast is also. What in the world are they thinking?! If you need an accessible room, you probably can't walk 1/2 mile to get there!
The lower height bed was nice, though.
Comment from Hotel Management
11 Nov 2024 by Clarion inn, Hotel Management
Dear guest, we sincerely apologize for the inconvenience for the layout of the building and the proximity to our breakfast. This layout is beyond our control, but understand your concerns and are very sorry.
by A verified traveler
Posted 8 Nov 2024
Good place to stay !
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to review your recent stay with us online, we appreciate hearing back from our guests about their stay. We are happy to hear you enjoyed your stay with us.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to review your recent stay with us online, we appreciate hearing back from our guests about their stay.
