Wild Skies Cabin Rentals in Craig Reviews

Todd-thanks for choosing to stay with us. We truly appreciate your business and welcome your return. God bless, Lisa Property Manager

Camille-not sure if you dealt with a manager at Expedia at first, but I am the onsite property manager you called. I was flabbergasted that you ran into the situation you did where someone else had been reassigned to your cabin that morning and the office wasn't notified. That was our error. We dropped the ball on that one. I would have immediately have coded your keypass into the other available cabin and notified you before your arrival had I known. However, it is dishonest of you to say we didn't know how to "fix the problem" because I immediately placed you in another cabin while we were on the phone and profusely apologized for the error. It wasn't your fault, nor did it have anything to do with you, but you still had to go through the hassle of an incorrect cabin assignment due to another guest who was switched to your cabin earlier on the day of your arrival without management being notified. That was our mistake and for that I am sincerely sorry. That is the first time it has ever happened to us. We have new staff we are training and we dropped the ball with communications on that. That should never have happened, and once again I apologize. We did however, rectify the situation immediately when you called me by placing you in another adjacent cabin. I was never asked for a refund, but you booked your reservation on Expedia and the refund would be handled by Expedia because you are under their rules not ours when you book through travel aggregators like Expedia, Airbnb etc. Perhaps it was Expedia that denied the refund as I was never asked for a refund. All our cabins are frame built/log sided cabins on a 50 acre pastureland setting in Craig, CO next to our lodge property onsite. I can understand that since we are in a high plains prairie setting with fields of wild grasslands and herd animals that visit the properly daily, that you consider the setting similar to other ranches that might have pump jacks on them. After all, our area is rich in natural resources. But our site is preserved natural and there are no pump jacks nor heavy oil field equipment etc. In fact, we get daily visits of antelope, mule deer, and sometimes elk on property because of the grassy fields on the property. Once again, you should not have had any issues with your reservation and clearly you did; and for that I sincerely apologize. God bless, Lisa Property Manager

James-I wish you had told us you had a problem with the grill when you were there. It may have needed a new propane tank. We don't like to disappoint. We also looked into the bed. Thank you for your review. God bless, Lisa