Ratings based on 5 Verified Reviews
5.0 Room cleanliness
4.5 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great location, nice place
Posted 26 Feb 2024 on HotelsWe were very pleased with our stay here. It was very conveniently located, secure, and clean. We liked the full kitchen, cold A/C, strong wifi, comfortable beds, gated property with secure parking, nice pool, washer and dryer, location (across the street from the beach), and the dive rinse tub (an unexpected surprise). There are just a couple of things that need improvement like some faucet replacements, more towels (I had to buy my own washcloths), beach towels (I luckily brought my own from home), maybe a few pictures on the wall (furnishings and decor were sparse), and a few more kitchen tools. The villa was supplied with dish soap but not laundry soap. We booked through hotels.com and the description was incorrect, stating that the second room had a queen bed, but in fact had two doubles. That was disappointing for the other couple that came with us. I think there was supposed to be a hair dryer, but there was not. The perimeter of the property had quite a bit of trash, but the main property was very clean. The pool was cleaned daily. All being said, the price was right and management was great. I would definitely stay here again.
Comment from Hotel Management
29 Mar 2024 by Bernardo, Hotel Management
Hi Theresa,Thanks for your feedbakc! We will definitely work on all the opportunity areas you stated! We would love to have you back.
by A verified traveler
Posted 2 Oct 2023
Everything was very good, excellent facilities, a very nice garden, silence and a very nice pool.
Comment from Hotel Management
3 Oct 2023 by Cecilia, Hotel Management
Muchas gracias por tu valoraciòn Francisco! Fue un placer tenerte con nosotros. Te esperamos en tu pròximo viaje a Cozumel.
by A verified traveler
Posted 30 Sep 2024
Muy limpia, muy grande y espaciosa, las habitaciones excelentes.
Lo que podría mejorar: Las cortinas de la recámara principal, no cierran y desde la calle se ve todo el interior, nada de privacidad.
Nos hubiera gustado televisión en las recámaras, aunque si hay en la sala.
Si está muy retirado del centro, no hay restaurantes alrededor y para taxis hay que llamar ya que no pasan tan seguido.
Definitivamente si regresaremos.
Comment from Hotel Management
1 Oct 2024 by Bernardo, Hotel Management
Hoal Manolo! Agradecemos tu visita y tu retroalimentación. Lamentablemente, no nos enteramos del problema de la cortina durante tu estadía, sino, con mucho gusto lo arreglamos.Esperamos nos visites de nuevo y podamos darte una mejor experiencia! Saludos
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Bernardo, Hotel Management
Muchas gracias por tu valoración Carlos! Fue un placer recibirte en Villas Mayaluum. Te esperamos pronto!
by A verified traveler
Posted 7 Apr 2021