Ratings based on 190 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Two of us were in Cozumel to scuba dive and have been to Cozumel before but have not stayed at Villa Blanca. The hotel was nice, clean, fine in every way but doesn’t really cater to divers. The pier across the street can be used by dive shops to pick you up with no charge, which is great. However, the restaurant is run separately from the hotel did not open on time, says 7am, but no one was there until 7:20, and we had a boat to catch, so after that, we bought breakfast in the groc store and ate it in the room. We are also disappointed that the hotel didn’t provide drinking water dispensers like many dive resorts do, so we had to buy a lot of plastic bottles. We bring our own water bottles, hoping to fill them up and not add to the plastic waste on the island. There is no outdoor shower to rinse off before going to the room, even tho they do have a pool. And finally a big rinse tank for our equipment would have been great, but we had to do this in the shower. If you are not a diver, this place is fine, but divers beware.
by A verified traveler from boerne,texas
Posted 6 Nov 2024
I like everything except the flimsy chairs on the small patio
Comment from Hotel Management
18 Nov 2024 by Ada, Hotel Management
We thank you for your review and the time taken to do so, we hope you will come back soon and wish you a pleasant journey.
by A verified traveler
Posted 29 Aug 2024
We have stayed at this property several times and will continue to do so in the future.
Comment from Hotel Management
29 Aug 2024 by All the staff of villablanca hotel , Hotel Management
All the workers who are part of our team in giving you a good service and to which we put all our effort day by day. Your beautiful comment praises us and we thank you for your preference and we hope to see you again in this your home Villablanca. A happy trip and a soon return!
by A verified traveler
Posted 15 Aug 2024
Dark water came out , salty and was itchy. Could not close door for awile.tv in room had some issues too. It was good only cheap price but we would not stay for whole vacation trip . We needed cheap place to sleep only one night.Staff was nice but thats about it.Just sad place for vacation 😢. Should ne 10 dollars per night.
by A verified traveler
Posted 20 Jun 2024 on Travelocity
We've stayed here many times. The facilities have not been updated in 20 years. Our air-conditioning unit stopped working 3 times although the staff were prompt in fixing it. Nora at the desk was friendly and helpful but the facility is dated and uncomfortable. We moved to another place after 2 nights.We primarily chose it for its convenient location for scuba diving. But we will not be staying there again.
by A verified traveler
Posted 29 May 2024 on Hotels
Comment from Hotel Management
30 May 2024 by Villablanca Team, Hotel Management
Dear guestOn behalf of the Cozumel team, we thank you for your visit and we hope to see you soon.
by A verified traveler
Posted 18 May 2024
by A verified traveler from FLATONIA
Posted 10 May 2024
Other than the doors not locking properly it was a nice stay. Restaurants are walkable as well as shopping, diving and ocean view
Comment from Hotel Management
10 May 2024 by Ada, Hotel Management
Thank you for your comments, we appreciate your words and will endeavour to remedy the details, we wish you a safe journey and hope to see you soon.
by A verified traveler
Posted 6 May 2024 on Hotels
Comment from Hotel Management
10 May 2024 by Ada, Hotel Management
Thank you very much for your rating ! We appreciate very much your appreciation of us.
by A verified traveler
Posted 1 May 2024
Its a great value and very quiet. Set off the street is peaceful but still across the street from the water.
Comment from Hotel Management
30 May 2024 by Villablanca Team, Hotel Management
Dear JohnOn behalf of the Villablanca Team, thank you for your visit and your comments, we hope to see you soon.
