Ratings based on 517 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Community Manager, Hotel Management
Thank you for taking time to rate us.We always welcome feedback from our guests to help us maintain and improve our product and services.We look forward to your visit again.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Rose Alba, Hotel Management
Thank you for taking time to rate us.We always welcome feedback from our guests to help us maintain and improve our product and services.We look forward to your visit again.
by A verified traveler
Posted 14 Dec 2024
Beautiful spot! Just need to improve the food quality and hot water
Comment from Hotel Management
16 Dec 2024 by Rosy Alba, Hotel Management
Thank you for taking time to rate us.We always welcome feedback from our guests to help us maintain and improve our product and services.We look forward to your visit again.
by A verified traveler
Posted 10 Dec 2024
Great place to relax and get away from the hustle and bustle. The Explorean does not have TVs in the room (part of the living experience) but has solid wi-fii- throughout the Exlorean and Fiesta Americana resourt areas. Hospitality, food and service were great - all with way from the reception team to the various restaurant experiences ( Asian, Italian, Mexican, Cevecheria, and quick order foods). Highly recommend this all inclusive resort. Also, include with the Explorean package were great daily activities (snorkeling, bike ride to a lagun, tequila tasting, visit to beach park with live seal show, buggy drives around the island, and shopping.
Comment from Hotel Management
10 Dec 2024 by Rosy Alba, Hotel Management
Thank you very much for sharing your review, which contributes greatly to our improvement. I’m very glad to know that your stay with us resulted in such a pleasurable vacation. We are looking forward to welcome you back in the nearest future
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Walter Cordova, Hotel Management
Thanks for your visit, We look forward to your visit again
by A verified traveler
Posted 2 Dec 2024
We were not warned about the pool being closed prior to our stay. The construction was very noisy and went on during our entire stay. Our group consisted of four couples and no one was notified. We also had to move to the main hotel one night due to weather. They refused to serve alcohol which was included with our stay. We ended up going into town where other places were serving. They kept telling us it was the authorities but when we talked to other people at different resorts they didn’t experience this.any of our excursions were cancelled because of the weather. They told us they would schedule something different but never did. When I spoke with management about our multiple issues they refused to refund or credit us to come back when their amenities were available. We spent most of our time stuck there in our room.
Comment from Hotel Management
4 Dec 2024 by Walter Cordova, Hotel Management
First of all I would like to thank you for taking the time to share your comments on your recent stay with us.I do regret that we did not meet your expectations during the time you spent ; please accept my apologies . I assure you that there is nothing more important for us as comfort and satisfaction of every person who gives us an honor of being our guest.
by A verified traveler
Posted 17 Nov 2024
Jungle view roomsfor privacy
Comment from Hotel Management
18 Nov 2024 by Walter Cordova, Hotel Management
Thanks for your feedback. regards
by A verified traveler
Posted 6 Nov 2024
One thing I dislike is, they never mention the pools on both hotels were in construction, and they never mentioned that there is no parking lot for rental cars
Comment from Hotel Management
8 Nov 2024 by Walter Cordova, Hotel Management
We appreciate your comments. We regret that your experience has not been entirely to your liking. One of our most important goals is to provide the best service to all our guests.
by A verified traveler
Posted 22 Oct 2024
Great staff!
Comment from Hotel Management
22 Oct 2024 by Walter Cordova, Hotel Management
Thank you for sharing your experience Your feedback will be helpful for future guests. It's great to hear that the staff were friendly and attentive. We hope you enjoyed your stay overall!
by A verified traveler
Posted 12 Oct 2024
Staff was amazing. We had everything we needed for a nice relaxing vacation. Staff were willing to do whatever we asked with a smile.
Comment from Hotel Management
14 Oct 2024 by Walter Cordova, Hotel Management
Thank you for sharing your experience Your feedback will be helpful for future guests. It's great to hear that the staff were friendly and attentive. We hope you enjoyed your stay overall!
