Ratings based on 438 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Wrong Hotel!!!
Posted 25 Apr 2022 on HotelsSent to different hotel with no notice! The place we stayed at was worth every bit of the trip. They closed our location for renovations and hotels.com didn't tell us. Our friend who picked us up at airport found out. But, The Colonial Suites was everything we wanted and close to everything!
Comment from Hotel Management
26 Apr 2022 by Hoteles Casa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 24 Feb 2022 on CheapTickets
Great place to stay and the breakfast is wonderful.
Comment from Hotel Management
4 Mar 2022 by Hoteles Casa, Hotel Management
Thanks for staying with us!
by A verified traveler from Irving
Posted 6 Feb 2022
The property was completely boarded shut when I arrived. I did not receive any advance notification. Someone on the street told me to go to another hotel around the corner. The other hotel was expecting me, but I didn't have a notice from them either.
Comment from Hotel Management
16 Feb 2022 by Hoteles Casa , Hotel Management
We are sorry for what happene
by A verified traveler
Posted 30 Jan 2022
We had to move to Suites Colonial (same hotel group) but it was a great experience. The bed was super comfortable, great water pressure and the staff was really nice. We had a great stay
Comment from Hotel Management
1 Feb 2022 by Hoteles Casa, Hotel Management
Thank you for staying with us!
by A verified traveler
PROPERTY CLOSED
Posted 27 Jan 2022 on HotelsProperty closed indefinetely, no pre-warning. Still advertising rooms, that's wrong.
Comment from Hotel Management
1 Feb 2022 by Hoteles Casa, Hotel Management
We are very sorry about what happened.
by A verified traveler
Posted 18 Dec 2021
by A verified traveler
Nice upgrade :)
Posted 15 Dec 2021 on HotelsBecause this hotel was under maintenance they upgraded me to a great sister property. They notified me with plenty of time in advance. I am pretty sure Suite Bahia is nice, yet this review is based on my stay at Casa Cozumel, which is from the same group as which was excellent. The fact that the pool area overlooks the ocean is enough by itself to be happy there!
Comment from Hotel Management
10 Jan 2022 by Hoteles Casa , Hotel Management
Thank you very much for your message! welcome
by A verified traveler
Posted 4 Dec 2021
Booked suites at Bahia, but when I arrived it was closed & there was only a sign saying to call a number to a new hotel. I didn’t have a phone (SIM card didn’t work) so I was lil upset, fortunately it was only a few blocks away. Front desk people very rude, or just seemed jaded from all the tourists. Everyone working there acted as if they were doing me a favor by answering any questions I had…then laundry service charged me $15 for 1/2 load of laundry! I would not stay here if you care about hospitality or service, only if u need a safe clean place to lay your head.
Comment from Hotel Management
10 Jan 2022 by Hoteles Casa , Hotel Management
We are very sorry for what happened, the hotel is undergoing maintenance but reservations are sent to our sister hotel.
by A verified traveler
Posted 26 Nov 2021
We had a reservation at the Bahia but a few days before I received an email that we were now at the Casa Mexicana. We’ve been staying at the Bahia for 24 years and it’s always been good. A big part of it was the breakfast buffet which was at the Mexicana. This year though. No breakfast included!!
Comment from Hotel Management
10 Jan 2022 by Hoteles Casa, Hotel Management
Thank you for your message!
by A verified traveler from Brampton
Posted 28 Sep 2021
Affordable and in the centre. You get what you pay for so don’t expect anything fancy. The rooms are basic but functional.
Comment from Hotel Management
28 Sep 2021 by Hoteles Casa , Hotel Management
Thank you for your message, we look forward to seeing you again.
