Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Forest Park
Posted 22 Jan 2025
They need refillable water stations for your water bottles. Shouldn’t be giving out plastic water bottles to everybody.
Also had no balcony and it was really hard to dry my stuff.
I am a scuba diver, so I had a lot of stuff to get dry!
by A verified traveler
Posted 19 Jan 2025
The bartender at the adult pool was fantastic!
Comment from Hotel Management
19 Jan 2025 by Guest Experience Manager, Hotel Management
Thank you very much for sharing this review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
by A verified traveler
Posted 19 Jan 2025
It’s for older crowd and not much entertainment
Comment from Hotel Management
19 Jan 2025 by Guest Experience Manager, Hotel Management
Thank you for sharing a review of your stay with us. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Guest Experience Manager, Hotel Management
We first would like to thank you for choosing our hotel for your holidays with us as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
by A verified traveler
Posted 12 Jan 2025
Very clean and well manicured and maintained. Quiet lay out too
Comment from Hotel Management
13 Jan 2025 by Guest Experience Manager, Hotel Management
Thank you very much for the time you spent to share your personal impressions of your stay with us.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate once again, the time you took out of your day to share your constructive critics. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
by A verified traveler
Posted 6 Jan 2025
The property was absolutely amazing! The service was excellent! I would highly recommend this resort. The beach areas are so peaceful and relaxing.
Comment from Hotel Management
8 Jan 2025 by Guest Experience Manager, Hotel Management
We appreciate you sharing with us your opinion about your stay at Occidental Cozumel and likewise for choosing us as your place to rest. We are delighted that you enjoyed the comfort of our rooms, the quality of our gastronomic offerings and the excellent service provided by our staff. We were delighted to welcome you and to see from your kind comments that your overall experience was to your liking. We look forward to welcoming you again in the near future.
by A verified traveler
Posted 5 Jan 2025
The resort is smack on the middle of the jungle. Lots of shade and beautiful vegetation. A lovely boardwalk going down to a beautiful beach / pool area. Plenta of sun, or shade
Comment from Hotel Management
8 Jan 2025 by Guest Experience Manager, Hotel Management
Thank you for sharing your review of your stay at Occidental Cozumel. It is wonderful to know that we were able to make your stay special. It is always nice to know that our guests have returned home with memories of their vacation, so we are very grateful for the time you have taken to share your personal experience and knowing that you have taken away a positive impression of your experience motivates us to keep improving. It has been our pleasure to host you, and we look forward to serving you again in the future.
by A verified traveler
Posted 2 Jan 2025
We appreciated the proximity to the beach, which was both clean and well-maintained. The abundance of wildlife around the property and in the ocean added a special touch to our experience. The food was decent, but we would have liked a greater variety of tropical fruits. Additionally, the à la carte restaurants lacked sufficient seating, filling up quickly and making it difficult to secure a reservation. Among them, only the beachfront restaurant had a pleasant ambiance, while the other two felt confined and lacked atmosphere. The New Year’s menu at the main buffet was thoughtfully curated and well-executed. As for the nightly entertainment, some evenings were excellent, while others fell short of expectations.
On the downside, the noise from neighboring rooms, the floors above, and the music from the main plaza was disruptive. On our last day, the water supply was unexpectedly shut off for several hours, which was inconvenient. We also felt there weren’t enough water activities available on the property. Guests had to walk to the neighboring property to access kayaks and sailboats, which was disappointing.
Comment from Hotel Management
2 Jan 2025 by Guest Experience Manager, Hotel Management
We regret that your stay did not meet your expectations, and we assure you that we understand the importance of providing quality service. Our team strives to provide careful attention and detailed follow-up in all areas of service and your constructive comments will help us to achieve this. We will review your comments with our team as guest satisfaction is a priority. Again, we appreciate your comments and look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Dec 2024
The property and grounds were beautifully managed. Our room was clean and stocked daily with drinks, towels etc. a couple things we were disappointed about was when we arrived to check in we were immediately asked to take a quick tour of the facilities and asked to sign up for a free stay giveaway that was only for Americans. After a long travel day I was not interested but said yes just to get away from the pressure of the consierge due to being exhausted. Also having to book a dinner each day was a hassle as my husband waited in line for 30 minutes one morning and then while we were eating at the reservation restaurant other people were allowed to walk in to eat without a reservation. We paid for the all inclusive option to make meals stress free and this experience with having to reserve a spot daily was stressful.
Although our stay wasn’t perfect I’d still recommend this vacation spot to my friends and family due to the easy access to the beach.
Comment from Hotel Management
31 Dec 2024 by Guest Experience Manager, Hotel Management
Thank you very much for the time you spent to share your personal impressions of your stay with us.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate once again, the time you took out of your day to share your constructive critics.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Guest Experience Manager, Hotel Management
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.
