Ratings based on 994 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.We are delighted to know that you enjoyed your stay with us. It will be an honor to host you once again in the near future. Best regards,
by A verified traveler
Posted 4 Dec 2024
We loved being surrounded by nature in this peaceful paradise. The casitas are cute and roomy with lovely porches to relax on and the food was amazing!
Comment from Hotel Management
5 Dec 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Waves Cozumel. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,
by A verified traveler
Posted 4 Dec 2024
Beautiful gardens, well kept. Colorful, friendly staff, cute animals
Comment from Hotel Management
5 Dec 2024 by Quality Manager, Hotel Management
We would like first and foremost to thank you for choosing Iberostar Waves Cozumel for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,
by A verified traveler from Guelph
Posted 2 Dec 2024
Excellent experience at the Iberostar which was a host hotel for the Ironman. It was an excellent experience and the staff were very polite at all times. Good was great as well! They opened the breakfast at 4am on the morning of the race - and the staff were just as pleasant! Highly recommend the resort - it’s a great experience with “jungle” vibe and animals.
Comment from Hotel Management
3 Dec 2024 by Quality Manager, Hotel Management
First and foremost, thank you for choosing Iberostar Waves Cozumel on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Gerente de Calidad, Hotel Management
Gracias por dedicar unos minutos de su tiempo a valorar su estancia en Iberostar Waves Cozumel.Nos alegra haberle sorprendido tan positivamente como nos distinguimos en los hoteles Iberostar. Será un placer contar con futuras oportunidades de servirle nuevamente.Atentamente,
by A verified traveler from Cary
Posted 30 Nov 2024
The staff was amazing and the resort was beautiful, lots of critters.
Comment from Hotel Management
2 Dec 2024 by Quality Manager, Hotel Management
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Waves Cozumel and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,
by A verified traveler from Belmont
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Quality Manager, Hotel Management
We thank you for choosing Iberostar Waves Cozumel as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience. We hope to welcome you back once again in the near future.Kind regards,
by A verified traveler
Posted 27 Nov 2024
The restaurants all seemed to have the same theme night every night and there was minimal variety each night
Comment from Hotel Management
28 Nov 2024 by Quality Manager, Hotel Management
We thank you for choosing Iberostar Waves Cozumel as host of your recent vacations.It is a pleasure to know that overall you enjoyed your vacation experience. Regarding our culinary offer, allow us to say that gastronomy is one of the pillars of our establishment, we do our utmost to ensure our guest's complete enjoyment of our cuisine, For this reason, our team of chefs have created a wide assortment of different options to please the most discerning of palates and in addition follow a regular menu rotation. We regret that we did not completely satisfy you, and we will pass on your disappointment to our team. Constructive critique is always welcomed to help us in our quest for perfection. Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,
by A verified traveler
Posted 27 Nov 2024
We absolutely loved our stay there!!! Wonderful staff, amazing food, hilarious activities! We will go back again, and again, and again!!!
Comment from Hotel Management
28 Nov 2024 by Quality Manager, Hotel Management
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Waves Cozumel and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,
by A verified traveler
Posted 26 Nov 2024
It was. Enjoyable.
Comment from Hotel Management
27 Nov 2024 by Quality Manager, Hotel Management
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Waves Cozumel.We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
