Ratings based on 465 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 30 Dec 2024
This traditional Mexican hotel is located in a great downtown location. The Malecon and ocean are right across the street. The view from the balcony is excellent. It’s also within walking distance to the ferry terminal, restaurants, bars, grocery stores, etc. The front desk staff are extremely friendly and helpful. They deliver complimentary coffee and pasties to your room every morning, so that’s an added bonus.
The negative aspect of this location, is the all day street and traffic noise. Also, the swimming pool and pool areas aren’t very inviting.
by A verified traveler
Posted 19 Dec 2024
Wish they had smart tv's. They only had 1 english channel to watch and it was usually the same thing every day. Other than that, its a nice convenient place to stay
by A verified traveler from Harriman
Posted 14 Dec 2024
I travel all over the world; hundreds of different hotels every year. There is no cooler
place with such a view as Vista Del Mar. Everyone super nice that checked me in, a giant deck with the greatest view you could ever want looking right into the ocean and right to where the mega giant cruise ships dock. Just
Comment from Hotel Management
17 Dec 2024 by Coral Espadas. , Hotel Management
Dearn Kennet. Thank you so much for your visit. Hope to have the opportunity of serving you in a near future. Greetings. Coral Espadas
by A verified traveler
Posted 11 Dec 2024
There is no real entrance to the Hotel. Had to wonder around for awhile until the manager saw me and took me to an elevator. The room is big and the balcony view is fantastic. Problem is the place is a total dump that should have been shut down or remodeled a decade or more ago. It’s a run-down, dirty, unmaintained mess. The showers are disgusting with moldy curtains, shower heads from the 80s with limescale so bad they barely work. Shower doesn’t drain and the floor is…yuck!!! No fan in the bathroom so the ceiling of course is all moldy. Bed is big and as hard as the dirty tile floor. The big bright street light shinning directly at the room makes sitting on the balcony after dark painful to the eyes. Don’t bring your children or drunk friends here—the balcony railings are a huge safety hazard, falling apart and missing big sections, just waiting for someone to lean on them before and fall to their death. I’ve stayed at older hotels on the island and at least they were clean and maintained. This one is far from that. They have two pools, both are disgusting, old, dirty, missing half the tiles, cold, etc.. Loud buzzing of electrical equipment by the pools make it impossible to sit and relax for a moment. Total bates motel vibe here. I feel like a need a shower just writing this. Gross!
Comment from Hotel Management
13 Dec 2024 by Coral Espadas, Hotel Management
Agradecemos su comentarios, seguimos trabajando para mejorar nuestras instalaciones y servicio, Saludos cordiales.
by A verified traveler from Trenton
Posted 3 Nov 2024
This hotel is the perfect location, rooms have beautiful views and the staff are great! The coffee service in the morning is amazing! The property is lacking maintenance. If the owners would put some effort into the maintenance of the property, this hotel couldn’t be beat for the price.
Comment from Hotel Management
4 Nov 2024 by Coral Espadas. , Hotel Management
Dear Melissa, Thank you so much for your comments. That help us to improve to up grade our facilities. This year we had a brand new elevator. we keep working hard to improve. Hope to have the opportunity of serving you in a near future.
by A verified traveler
Posted 1 Oct 2024 on Hotels
Have stayed here before. Staff is excellent! However, there is always issues with the air-conditioning. My AC barely worked. My buddy's didnt work and got switched to a room that also had a bad AC.
Building is in town so be prepared for some noise. But also the convenience of being able to walk to great food and drink.
Comment from Hotel Management
4 Oct 2024 by Coral Espadas. , Hotel Management
Estimado Patrick. Agradecemos su visita. Les esperamos pronto. Siempre es un placer atenderles.
by A verified traveler
Posted 7 May 2024
Checking in and no open door or bell desk
Comment from Hotel Management
16 May 2024 by Coral Espadas. , Hotel Management
Estimada Adriana. Agradecemos su visita. Estamos trabajando en implementación de elevador Lamentamos las molestias.
by A verified traveler
Posted 22 Apr 2024
SO GROSS!
Comment from Hotel Management
7 May 2024 by Coral Espadas. , Hotel Management
Agradecemos sus cometarios.
by A verified traveler
Loved it!
Posted 3 Apr 2024 on HotelsFantastic hotel🙂 friendly staff, very clean room, beautiful ocean view.
Comment from Hotel Management
14 Apr 2024 by Coral Espadas. , Hotel Management
Dear Rachel. Thank you so much for your comments. Hope to have the opportunity of serving you in a near future. Kind Regards. Hotel Vista del Mar Staff.
by A verified traveler
Fantastic hotel🙂
Posted 2 Apr 2024 on HotelsWonderful hotel. We had a great ocean view. Gorgeous, big room. The service was so friendly. We are definitely staying here again next time!🙂
Comment from Hotel Management
4 Apr 2024 by Coral Espadas. , Hotel Management
Muchas Gracias por su visita!Esperamos regrese pronto. Hotel Vista del Mar Cozumel
