Ratings based on 922 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The checkin was very unpleasant and the staff not helpful or informative
Comment from Hotel Management
26 Nov 2024 by Guest experience, Hotel Management
We apologize for the inconvenience caused, we will work very hard to eradicate these situations.We hope to see you soon and have a happy return home.
by A verified traveler
Posted 7 Nov 2024
R en
Comment from Hotel Management
8 Nov 2024 by Guest experience, Hotel Management
Muchas Gracias por tu opinión, Nos alegra que hayas disfrutado de tu estadía, deseamos verte prontoFeliz regreso a casa
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Guest experience, Hotel Management
Muchas gracias por elegirnos como opcion para tu estadia, deseamos que en fechas futuras nos permitas mejorar tu experiencia y deseamos verte pronto,Saludos sinceros
by A verified traveler from Houston
Posted 3 Oct 2024
Great place, although the place next door shares the same restaurant and kids were there during meals.
Comment from Hotel Management
6 Oct 2024 by Guest experience, Hotel Management
Thank you very much for sharing your comments with us, we are glad to know that you enjoyed the place and we hope that your next visit is even more pleasant.We hope to see you soon, sincere greetings
by A verified traveler
Posted 13 Sep 2024
Music too loud in restaurant otherwise very good food and attentive service. I was surprised how nice the hotel is for the price.Great snorkeling. Fantastic view. Plenty of big towels.
Everything worked. I highly recommend.
Comment from Hotel Management
13 Sep 2024 by Guest experience, Hotel Management
Thank you very much for sharing your comments with us. We are happy to know that your stay was magical and that you enjoyed the delicious food we have for you and the wonderful surroundings. We consider the detail you mention and we hope to see you again soon.Best regards
by A verified traveler
Posted 31 Aug 2024
The room was very simple and not that comfortable, there is no charger next to the bed and it felt very simple, certainly in relation to the price.
Comment from Hotel Management
31 Aug 2024 by Guest experience, Hotel Management
Thank you for sharing your comments, we hope that your next visit is more pleasant and we manage to meet the desired expectations, we consider your comments to improve and we hope to see you soon
by A verified traveler
Posted 16 Aug 2024
My husband and I stayed at Hotel B for our first time in Cozumel. Specifically, we stayed at Hotel B Unique which is the adult only side of the hotel. We absolutely loved our room that faced the gorgeous green blue ocean. The staff was friendly and super helpful (specifically Marco) with recommendations such as restaurants and beach clubs for us to visit during our visit. Their facilities offered a great atmosphere for us to enjoy and the food at their in hotel restaurant was also very good. Grateful for our stay at Hotel B!
Comment from Hotel Management
17 Aug 2024 by Guest experience, Hotel Management
Thank you very much for sharing such beautiful comments, we are very happy to know that you had a wonderful and magical stay, we hope that in the future you will honor us again with your presence and we hope to see you soonBest regards
by A verified traveler
Posted 9 Aug 2024
Location is BEAUTIFUL. The most beautiful hotel i’ve ever stayed at. The rooms have an amazing view and the pools are great.
Comment from Hotel Management
9 Aug 2024 by Guest Service, Hotel Management
thank you very much for sharing your comments with us, we are glad to know that you enjoyed the rest and comfort, we hope to see you soon.
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Guest experience, Hotel Management
Muchas gracias por tu estadía, es un honor haberte tenido en casa, deseamos que en fechas futuras volvamos a tener el privilegio de contar con tu estadía y nos permitas darte momentos memorables y una experiencia magica,Nos vemos pronto
by A verified traveler
Posted 26 Jul 2024 on Orbitz
A peaceful n relaxing property. Beautiful view from our top room. The kids love the big warm pool so much. We all had a wonderful time. Thank you for everything.
Comment from Hotel Management
31 Jul 2024 by Guest experience, Hotel Management
Thank you very much for sharing your magical experience with us, we are happy to know that you had memorable moments, we hope to see you again soon and you enjoy this Paradise,Best regards
