Ratings based on 991 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Didn't like the food or having to walk so far to smoke.
by A verified traveler from Cedar Falls
Posted 9 Dec 2024
It was supposed to be a VIP hotel and there was no added benefit. Staff was very friendly and helpful much appreciated and great drinks
Comment from Hotel Management
9 Dec 2024 by Alan Verduzco / General Manager, Hotel Management
Jennifer,Thank you for sharing your feedback. We’re glad to hear that our staff’s friendliness and the quality of the drinks made a positive impression. However, we apologize for not meeting your expectations regarding the VIP experience. We appreciate your input and will certainly take it into consideration as we continue to improve our services and offerings. We hope to welcome you back soon and provide the experience you were hoping for.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Alan Verduzco / General Manager, Hotel Management
¡Muchas gracias, Jasmine, por tomarte el tiempo para evaluar nuestro servicio! Apreciamos mucho tu opinión y estamos encantados de saber que tu experiencia fue positiva. Esperamos poder darte la bienvenida nuevamente muy pronto. ¡Gracias de nuevo!
by A verified traveler
Posted 8 Dec 2024
Staff was great rooms device wasn’t that good
Comment from Hotel Management
8 Dec 2024 by Alan Verduzco / General Manager, Hotel Management
Dear Mariette,Thank you for your feedback! We're happy to hear that you enjoyed the staff and their service. We're sorry to hear that the room service didn't meet your expectations, and we’ll certainly work on improving this aspect. Your comments are valuable, and we hope to have the opportunity to provide you with a better experience next time!
by A verified traveler
Posted 7 Dec 2024
We loved Edgar, Jasmine and Juan. Great fun at the pool
Comment from Hotel Management
8 Dec 2024 by Alan Verduzco / General Manager, Hotel Management
Dear Kiberlee,Thank you for your kind words! We're so glad to hear that you had a great time at the pool with Edgar, Jasmine, and Juan. They truly love creating fun and memorable experiences for our guests. We hope to welcome you back soon for more enjoyable moments!
by A verified traveler
Posted 5 Dec 2024
Place was nice to stay at but the food was only somewhat decent. Definitely expected more when it comes to the food.
Comment from Hotel Management
6 Dec 2024 by Alan Verduzco / General Manager, Hotel Management
Thank you for your feedback! We're glad to hear that you enjoyed the place itself. We're sorry to hear that the food didn't meet your expectations. We’re always striving to improve, and we’ll certainly take your comments into account as we work on enhancing our food offerings. We hope to have the chance to welcome you again and provide a better dining experience next time!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Alan Verduzco / General Manager, Hotel Management
Thank you for taking the time to evaluate our service. We are sorry to know that your experience did not meet your expectations. We would greatly appreciate it if you could provide more details about the areas where we can improve. Your feedback is important to us, and we are committed to making the necessary improvements to enhance our guests' experience.
by A verified traveler
Posted 27 Nov 2024
Great atmosphere. The people are wonderful!
Comment from Hotel Management
27 Nov 2024 by Guest service manager., Hotel Management
Dear Mrs. Meghan, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.Best regards
by A verified traveler
Posted 27 Nov 2024
Great customer service
All inclusive service was amazing
Comment from Hotel Management
27 Nov 2024 by Guest service manager., Hotel Management
Dear Mr. John, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, we highly appreciate your compliments on our wonderful service. Best regards
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Guest service manager., Hotel Management
Dear Mrs. Julia, we have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.Best regards
