Ratings based on 669 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
I really enjoyed staying here. The dining area was rarely crowded, the food was passable (at least for a Canadian), the staff at the reception desk, dining hall and maintenance crew were always willing to help. The room I stayed in was great once they cleared up problems with the house phone, tub drain and hot water, which they attended to right away. If I return (I am 79) I’ll certainly stay here again.
by A verified traveler
Posted 6 Jan 2025
There was not one single thing we liked about this resort. We disliked it so much, that we checked out and went to another resort. Literally through money in the trash. I would not ever book there again and would never recommend El Cid to anyone. In fact, I will advise people to run as fast as possible. The reviews on Expedia about this resort are far from true. I highly recommend Expedia to take them off their list of resorts.
Comment from Hotel Management
6 Jan 2025 by Dear Samuel, , Hotel Management
What a great pleasure to have the opportunity to learn more about your experience at our resort on this media.We sincerely regret that this vacation has not been as pleasant as you expected and that the weather has been a sour note of this vacation.On the other hand, we understand your concerns regarding your observations of our service, and you can be sure that your feedback does not fall on deaf ears and has been shared with our administration to accurately follow up on your feedback and regain the level of service that characteristics our brand and destination. We hope you can accept our apologies and have the opportunity to serve you and recover your confidence in our resort soon.Cordially,El Cid Resorts.
by A verified traveler
Posted 4 Jan 2025
The staff was very friendly and service minded, but the hotel management was very slow and greedy charging for ridiculous things like $5 for Internet for device per day.
Comment from Hotel Management
6 Jan 2025 by Dear guest, , Hotel Management
Thank you for sharing your evaluation of our facilities concerning this recent visit to our resort.We regret that your stay at our resort caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention to continue guaranteeing our guests the best level of service.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Dear Nana-Amma,, Hotel Management
First, thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant. We would love to know details of your recent stay. If your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.
by A verified traveler from Vancouver
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Dear Oleksandr, , Hotel Management
What a great pelasure to have the opportunity to receive your qualification in this media.We are happy to identify on this high score that your vacation at our resort fulfilled your expectations and we hope to have the pleasure of serving you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 22 Dec 2024
Not recommended. Staff is rude and no facilities
Comment from Hotel Management
23 Dec 2024 by Dear guest, , Hotel Management
What a great pleasure it is to learn more about your experience at our resort through this medium.We sincerely regret that this vacation has not been as pleasant as you expected and that the weather has been a sour note of this vacation.On the other hand, we understand your concerns regarding your observations of our service, and you can be sure that your feedback does not fall on deaf ears and has been shared with our administration to accurately follow up on your feedback and regain the level of service that characteristics our brand and destination. We hope you can accept our apologies and have the opportunity to serve you and recover your confidence in our resort soon.Cordially,El Cid Resorts.
by A verified traveler
Posted 21 Dec 2024
Very friendly staff, delicious food
Comment from Hotel Management
21 Dec 2024 by Dear Yannina, , Hotel Management
What a great pelasure to have the opportunity to receive your qualification for our resort on this media.We are glad to determine on this review that this vacation experience at our facilities was pleasant.It will be a privilege for us to have the opportunity to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 18 Dec 2024
I came to Cozumel for dive training and had a great experience at El Cid. The staff were very friendly, the room was spacious with everything I needed, and the cleaning staff took care of the room every day. I paid for the all-inclusive meal plan and enjoyed all meals and drinks - worth the month. I might consider upgrading to elite to get the butler service. Overall, It was a great experience and I’ll be back.
Comment from Hotel Management
21 Dec 2024 by Dear Edward, , Hotel Management
First of all, we would like to extend our appreciation for choosing us as your vacation spot.It is a great pleasure for us to determine in your comments that this recent visit to our met all your expectations and we hope to have the opportunity to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 14 Dec 2024
The view from the resort and the staff were amazing. The food they had was very good, but when we booked our vacation there were 2 restaurants for the all inclusive. When we arrived, 1 had closed and reopened as not part of the all inclusive. For the price the resort wasn’t bad.
Comment from Hotel Management
16 Dec 2024 by Dear Kathleen, , Hotel Management
Thank you very much for sharing your evaluation of our facilities in relation to this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been making our guests happy and create this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.
by A verified traveler
Posted 14 Dec 2024
I loved everything about it
Comment from Hotel Management
16 Dec 2024 by Dear Shannon, , Hotel Management
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.
