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Puyuhuapi Lodge & Spa

4.0 star property
Treat yourself to blissful tranquility by the pool or indulge in adventure activities with family and friends.

Choose dates to view prices

Photo gallery for Puyuhuapi Lodge & Spa

5 indoor pools, 4 outdoor pools
Exterior
Lake
Interior
Lake

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot Tub
  • Pool
  • Spa
  • Gym
  • Breakfast included
The current price is P21,034
P21,034 total
includes taxes & fees
Mar 15 - Mar 16

Room options

View all photos for Double Room

In-room safe, individually decorated, individually furnished

Double Room

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Bahía Dorita s/n, Cisnes, Aisen, 6010000

About this property

Puyuhuapi Lodge & Spa

Upscale family-friendly hotel near Austral Pier
Located close to Hanging Glacier, Puyuhuapi Lodge & Spa provides a free breakfast buffet, a poolside bar, and a terrace. Treat yourself to a facial, a body treatment, or a massage at the onsite spa. The on-site restaurant, Lasahn, offers breakfast, lunch, and dinner. Guests can also expect to find a coffee shop/cafe, a garden and an arcade/game room.
You'll also enjoy perks such as:
  • 4 outdoor pools and 5 indoor pools
  • A roundtrip airport shuttle (surcharge), a reception hall, and meeting rooms
  • Smoke-free premises, luggage storage, and multilingual staff
  • A gift shop, a billiards/pool table, and a front-desk safe
Room features
All guestrooms are individually furnished, and have amenities such as safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Balconies, heating, and daily housekeeping

Languages

English, Spanish

Property amenities

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lasahn

Things to do

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Children's pool
  • Living room
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 1989
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 850 per vehicle (roundtrip, maximum occupancy 3)
  • Spa fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Frequently asked questions

Does Puyuhuapi Lodge & Spa have a pool?

Yes, this property has 5 Indoor pools, 4 outdoor pools, and a children's pool.

How much does it cost to stay at Puyuhuapi Lodge & Spa?

As of Feb 23, 2025, prices found for a 1-night stay for 2 adults at Puyuhuapi Lodge & Spa on Mar 15, 2025 start from P 21,034.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Puyuhuapi Lodge & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Puyuhuapi Lodge & Spa?

Check-in start time: 4 PM; Check-in end time: 7 PM. After-hours check-in is not available.

What time is check-out at Puyuhuapi Lodge & Spa?

Check-out is at noon.

Does Puyuhuapi Lodge & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 850 per vehicle applies.

Where is Puyuhuapi Lodge & Spa located?

This beachfront spa hotel is located in Cisnes, where regional attractions include Austral Pier, Hanging Glacier, and Queulat National Park.

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Puyuhuapi Lodge & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 44 reviews
Rating 8 - Good. 19 out of 44 reviews
Rating 6 - Okay. 2 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 0 out of 44 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Otherworldly
Stayed 1 night in Jan 2025

4/10 Poor

Arturo

Liked: Staff & service
Disliked: Property conditions & facilities
For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
Stayed 1 night in Nov 2023

8/10 Good

Natalia

Tres bien, mais quand check-out, les frais de be massage a ete inclus dans le bill malgré qu’on n‘on n’a pas pris le massage
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy

Stayed 1 night in Dec 2024

8/10 Good

Leonard

Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Stayed 2 nights in Mar 2024

10/10 Excellent

irene

Bahía Dorita, contacto puro con la naturaleza
Uno de los lugares más hermosos paisajisticamente en los que estuve Buena atención y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis

muy buena estadía
La estadía fue muy buena, excelentes termas y con una desconexión total. El único punto bajo es la mantención de los senderos. estaban en un estado muy abandonado, sin mantención alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracción muy importante de los visitantes.
Stayed 2 nights in Feb 2022

8/10 Good

GABRIELA

Esperava mais
O lugar é muito bonito, porém o hotel precisa de uma reforma nos banheiros que são bem antigos, as piscinas externas estão precisando de uma manutenção, lugar mal cuidado, azulejos se soltando, lôdo na borda da piscina. Não existe serviço de bar nas piscinas, então vc não consegue nem tomar um refrigerante. Para vc usar as piscinas internas, cobertas, tem que pagar 12 mil pesos, um absurdo já que vc já paga um valor alto pela hospedagem. Os preços do restaurante são caros, mas vc é obrigado a pagar já que não existe outro lugar pra se comer. Aluguel de caiaques tbem pago por fora.
Stayed 2 nights in Nov 2021

8/10 Good

Rodrigo

Buen servicio pero comida regular
Muy buen servicio. La comida regular.
Stayed 3 nights in Nov 2021

10/10 Excellent

-Peg, Sioux Falls, SD

The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020

8/10 Good

juan

Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Pierre

fantastic stay in best hotel in Chile
What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Stayed 1 night in Dec 2019

6/10 Okay

CLAUDIO

Una belleza natural con muy mala cocina y bar
El hotel tiene una belleza escénica impresionante, pero las cálidas de las comidas es mala y cara, nada de variedad ni buen sabor. El bar algo ayuda, pero es tan pequeño y con poco personal que no da abasto. Hay que ir pero sabiendo Claramente a lo que se va.
Stayed 3 nights in Feb 2019

10/10 Excellent

simone

Gem
Amazing. gem of a place.
Stayed 2 nights in Feb 2019

4/10 Poor

Dianne

Liked: Staff & service
Stunning location but lack of interest in guests
The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Paula

Hermoso Lugar de descanso y desconexión total
Excelente experiencia, hermoso lugar, desconexión total, descanso garantizado. Paraiso en la tierra, el personal muy amable, atentos ayudar y responder nuestras dudas. Hermosa estadía, volvería feliz y lo recomiendo sin dudas!
Stayed 1 night in Feb 2019

10/10 Excellent

Doug

Stayed 4 nights in Jan 2019

10/10 Excellent

Michael

Tolle Lage, freundliches Personal - ein Kleinod in der Natur Patagoniens
Stayed 5 nights in Dec 2018

10/10 Excellent

Anne

Lovely respite
Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didn’t do any spa things and still loved it.
Stayed 1 night in Oct 2018

8/10 Good

Daniela

Paisaje precioso y lugar tranquilo
El único impasse que tuvimos fur que al llegar a las 15.30 hrs. la lancha se trasladó a la hoy hoyel estaba llena y nos dijeron que nos recogerían en 20 min., pero nuestra espera se prolongó hasta las 17.30 hrs. Porque se habían olvidado de nosotros. Como no hay señal de celular, tuvimos quebir al pueblo para avisar. El resto todo bien, el lugar es precioso, un paisaje fantástico. El hotel es lindo y acogedor, con vista al fiordo. A pesar que fuimos en temporada alta y el hotel estaba lleno, nunca lo sentimos así. La atención es muy buena, todo el personal es muy servicial y te hacen sentir como en casa. Recomiendo el recorrido de los senderos del Hotel y el cayak. También recomiendo el Ventisquero Colgante del Parque Nacional Queulat, que está a a inos 10 minutos de la hoyel.
Stayed 4 nights in Sep 2018

8/10 Good

William, Phuket

Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
Stayed 2 nights in Sep 2018

10/10 Excellent

Agustín

Descanso en un lugar maravilloso
Lugar bellísimo, atención muy buena. Las instalaciones del spa interior y las termas exteriores son muy buenas.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. It’s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
Stayed 4 nights in Apr 2018