Ratings based on 971 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Terrible disgusting rooms and hotel I'm now sick from how disgusting the hotel was
Comment from Hotel Management
18 Nov 2024 by Emily M, GM, Hotel Management
Dear Alicia,We're very disappointed to hear you had a terrible experience at our hotel. We take great care in ensuring our rooms and facility are properly cleaned and sanitized, so we're sorry we fell short of your expectations in this case. We wish you all the best in your future travels.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Emily M, GM, Hotel Management
Thank you, Amy, for sharing your rating of your recent stay with us. We're happy to hear you had a great stay and look forward to welcoming you back soon!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Emily M, GM, Hotel Management
Thank you, Andressa, for staying with us and for sharing your rating. We're thrilled you had an excellent experience and look forward to seeing you again soon!
by A verified traveler
Posted 5 Nov 2024
It's was clean and nice people running it
Comment from Hotel Management
5 Nov 2024 by Emily M, GM, Hotel Management
Dear Jimmy,Thank you for staying with us and for sharing your review. We're so happy you had a clean visit with great service. We hope to welcome you back for all your future travels to the Covington area!
by A verified traveler
Posted 1 Nov 2024
Excellent property and staff
Comment from Hotel Management
1 Nov 2024 by Emily M, GM, Hotel Management
Dear James,Thank you for staying with us and for sharing your review. We're thrilled you had an excellent experience with us and we hope to see you again soon!
by A verified traveler
Posted 31 Oct 2024
Dirty conditions. Management refused to refund room after a/c failure throughout night
Comment from Hotel Management
1 Nov 2024 by Emily M, GM, Hotel Management
Dear Joseph, We're very disappointed to hear you didn't enjoy your stay with us. We will be addressing these issues you've pointed out, and we hope to have the opportunity to welcome you back to provide you with a much better experience.
by A verified traveler
Posted 31 Oct 2024
The bed was extremely hard. The property was nice but I wouldn’t stay again due to the hard mattress.
Comment from Hotel Management
1 Nov 2024 by Emily M, GM, Hotel Management
Dear Alicia,Thank you for staying with us and for sharing your review. We're very disappointed to hear you didn't have a comfortable rest during your visit. We appreciate your feedback as we'll use it in order to improve our guest experience. We hope you give us the chance in the future to welcome you back and provide you the 5-star experience we know you deserve.
by A verified traveler from Crestview
Posted 28 Oct 2024
We stayed here to attend the Eras tour in New Orleans and it was super convieniant and an enjoyable stay.
Comment from Hotel Management
29 Oct 2024 by Emily M, GM, Hotel Management
Dear Holly,Thank you for staying with us and for sharing your review. We’re so happy to hear you had a convenient and enjoyable experience with us! We look forward to welcoming you back for your next visit to the area.
by A verified traveler
Posted 28 Oct 2024
The room did not feel clean, between stains on nearly every surface, lamps broken and unusable, and discoloration in the tub/bathroom. The whole hotel had an off-putting smell. Our air conditioner was broken and when the temperature got to 80 degrees, there was nothing they could do for us other than give us a fan. They had no extra rooms or maintenance to fix it. They did offer to change our room for the second night, but by the time we could it would have been more of a hassle.
Comment from Hotel Management
29 Oct 2024 by Emily M, GM, Hotel Management
Dear Melease,We’re very disappointed to hear you didn’t have a great experience during your recent visit with us. We strive to create a clean and comfortable environment for all our guests, and it’s clear we fell short of your expectations in this case. We can assure you we’ll be working hard to correct all things you have pointed out, and we hope to have the opportunity in the future to welcome you back and earn back your trust in us.
by A verified traveler
Posted 27 Oct 2024
Very nice extended stay hotel.
Comment from Hotel Management
28 Oct 2024 by Emily M, GM, Hotel Management
Dear Angela,Thank you for staying with us and for sharing your review. We're so happy you had a nice experience with us and we look forward to welcoming you back soon.
