Ratings based on 129 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Posted 23 Jul 2024
Friendly, easy check-in
Comment from Hotel Management
26 Jul 2024 by Brand Experience Team, Hotel Management
Hi LMG,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
by A verified traveler
Posted 19 Jul 2024
Took forever to get someone to check us in. The room smelled musty. I wiped things off the walls.
Comment from Hotel Management
22 Jul 2024 by Brand Experience Team, Hotel Management
Hi Natasha,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Brand Experience Team, Hotel Management
Hi Regina,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 7 Jul 2024 on CheapTickets
We had to change our room 3times because the air conditioner was broken the floors looked so sparkling walked around the room my brand new socks were blac as ever which means housekeeping not mopping the floors half cleaning the rooms sorry but i will not be staying here again and the pool wasnt working in 100 derees come on
by A verified traveler
Posted 1 Jul 2024 on Hotels
I never stayed, your company does not have quality control. When I arrived after a 10 and a half hour drive from Michigan to Tennessee, I discovered that my room was in horrible shape. Hole in the shower was fixed with plaster, the front door did not seal all the way around light was visibly coming through a closed door, furniture was tattered, etc. I had to request a refund after trying two times to find a room in that establishment that was satisfactory.
Really disappointing considering it was the only hotel that allowed pets. I literally walked up the street to two separate establishments to find where I'm staying at currently. Hotels.com caused major inconvenience simply because they do not research and keep up quality on the hotels they suggest to the users of their app. That needs to change before I ever use your service again.
Comment from Hotel Management
2 Jul 2024 by Brand Experience Team, Hotel Management
Hi David,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6
by A verified traveler
Posted 10 Jun 2024
Just rundown!
Comment from Hotel Management
12 Jun 2024 by Brand Experience Team, Hotel Management
Hi Billy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 28 Apr 2024
Overpriced, had to redo door keycard,
$90 and didn’t even have cup of coffee, no one in office at 7am checkout, left key in window FUslotbe
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Michael,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 7 Apr 2024
All the metal was rusted out or missing. Toilet was yellow. Shower head was on the ground.
Comment from Hotel Management
17 Apr 2024 by Brand Experience Team, Hotel Management
Hi Kyle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
