Ratings based on 470 Verified Reviews
2.0 Room cleanliness
2.8 Service & staff
2.2 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Roaches crawling on our faces as we slept, air unit was broken, black mold on walls and fridge, dirty
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS COVINGTON, GA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Alonzo, PGeneral Manager
by A verified traveler
Posted 7 Nov 2024
Horrible
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Gieonte,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS COVINGTON, GA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Alonzo, PGeneral Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Osaze,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Covington, GA. I am glad to read that you were pleased with our location as it is close to business and your place of work. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely, Alonzo, PGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Close to the business and my work
Comment from Hotel Management
8 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Covington, GA. I am glad to read that you were pleased with our location as it is close to business and your place of work. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
When we arrived, we had a quarter of a roll of toilet paper and told we could not have more. There was none to be. Had. I asked several times for clean towels never ever got them are key did not work several times twice we had to be let in by the guy that worked place smelled terrible old nasty smoke. so badly that it burned my eyes the whole time I was there We weren’t guest that we’re going to live there. We were guest that we were there for five days in town for a wedding. I will never ever come back to that place again. You also say you have a kitchenette we kind of thought we would get a coffee pot and some coffee cups and maybe complementary coffee. There was not a single glass spoon cup or fork in that place, I am very disgusted and I will never To return, I will be putting this throughout the Internet and to all of my friends I know my next trip to Georgia will not be spent with you
Comment from Hotel Management
10 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Tamara, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Covington, GA. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Francisco. The staff at the HOMETOWNE STUDIOS COVINGTON GA and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Great area and nice sized rooms
Comment from Hotel Management
11 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS COVINGTON GA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the area to be great and the size of the rooms to be nice. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Leon, The staff at the HomeTowne Studios by Red Roof Covington, GA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guestsOn your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
Good
Comment from Hotel Management
7 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Jose,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Covington, GA. It's great to see you enjoyed your stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
It was okay
Comment from Hotel Management
28 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Curtis, We are delighted to hear that you had a wonderful experience during your stay with us at the HomeTowne Studios by Red Roof Covington, GA. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
