Ratings based on 911 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
This was good for an overnight stay while traveling. The staff was great, breakfast was good.
by A verified traveler
Posted 22 Dec 2024
Second time staying here. Friendly staff, great breakfast choices, and convenient to different stores and tourist destinations. Would definitely stay here for a third time.
by A verified traveler
Posted 20 Dec 2024
Great stay..
by A verified traveler from aurora
Posted 15 Dec 2024
Staff was very helpful and kind. Clean rooms.
Comment from Hotel Management
15 Dec 2024 by Tierra Clark AGM, Hotel Management
Thank you so much Rachel for the review. Here At Holiday Inn Express, you matter. We would love for you and your family to come back and visit us.
by A verified traveler
Posted 9 Dec 2024
Nice Hotel with great staff
Comment from Hotel Management
10 Dec 2024 by GM, Hotel Management
feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourages our staff to always deliver excellent customer service. We hope to see you at our hotel again. IN THE END THE ONLY PERSPECTIVE THAT MATTERS IS OUR GUEST!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Tierra Clark AGM, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COVINGTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.
by A verified traveler
Posted 30 Nov 2024
Staff was very friendly and helpful. Room was clean and the the parking area was safe.
Comment from Hotel Management
1 Dec 2024 by Tierra Clark, Hotel Management
We thank you for taking the time to share your positive feedback. We are delighted to know that you had an enjoyable time and found everything to your liking and satisfaction, especially the location of our property. We strive to offer our guests top-notch service and the highest levels of comfort as we are committed to providing you with an excellent hotel experience and your positive feedback makes it all worth our efforts. We look forward to the pleasure of your future visits and assure you of our best attention at all times.
by A verified traveler
Posted 28 Nov 2024
Easy to check in, clean and spacious
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
We thank you for taking the time to share your positive feedback. We are delighted to know that you had an enjoyable time and found everything to your liking and satisfaction, especially the location of our property. We strive to offer our guests top-notch service and the highest levels of comfort as we are committed to providing you with an excellent hotel experience and your positive feedback makes it all worth our efforts. We look forward to the pleasure of your future visits and assure you of our best attention at all times.
by A verified traveler
Posted 26 Nov 2024
Clean and off interstate. It is a perfect place to stay for 1 night!
Comment from Hotel Management
26 Nov 2024 by GM, Hotel Management
We thank you for taking the time to share your positive feedback. We are delighted to know that you had an enjoyable time and found everything to your liking and satisfaction, especially the location of our property. We strive to offer our guests top-notch service and the highest levels of comfort as we are committed to providing you with an excellent hotel experience and your positive feedback makes it all worth our efforts. We look forward to the pleasure of your future visits.
by A verified traveler
Posted 23 Nov 2024
The concierge is always kind and friendly. Very nice place.
Comment from Hotel Management
23 Nov 2024 by Tierra Clark, Hotel Management
Glad you enjoyed your stay Mrs., Linda we look forward to having you back.
