Ratings based on 31 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2022 on Hotels
by A verified traveler
Posted 15 May 2021 on Hotels
by A verified traveler
Posted 14 Feb 2021
They canceled my reservation without telling me.And i found out when i got there.Staff was not friendly.The Shower water was salty,Leaking bathroom ceiling.I finally stayed for one night and the charged me $49 When through expidia was $45 for 3 nights.Towels you have to go to the reception way across the street.Both of my towels were wet and they acted like they didnt want to give me a third towel.
by A verified traveler
Posted 5 Jun 2018 on Hotels
1-We stayed in a new building, but this do not have internet as offered.
2-We ordered a Hamburger in the restaurant and the waiter tells us that they do not have hamburger service for that night, but then we observed some customers with burgers..
3- Great customer services at Beach area
4-Hotel has exit to the own beach .
Recommended
for Everyoneby A verified traveler from Toronto, Canada
Nice hotel but a little disappointing
Posted 28 Mar 2018Hotel looks beautiful from the outside and the rooms are fairly new. But there were a few glitches like there was no wifi in the rooms even though it was stated several times on Expedia that there was in room wifi. There was no phone in the room so if you needed anything you had to leave your room and walk across the street to the other half of the hotel where the reception desk was. I noticed the side of our sheets on the bed appeared a little dirty but ignored it, however was very irritated when after 2 days of being there they did not clean our room that day even after we asked the manager for the cleaning staff to clean our room. Finally at night we asked them again and they told us they didn’t have any clean towels to give us. The cleaning staff basically didn’t seem to enthusiastic about cleaning but we did end up finally getting clean sheets and 1 clean towel. Also breakfast was not included which is very rare for Colombia. They also didn’t “allow” us to drink our own alcohol on the beach which is also something I’ve never heard of in Colombia. Property was undergoing renovations also so perhaps explains the no wifi. The staff in the kitchen and by the beach were very friendly and helpful so we give them a 10! Overall reasonable price for a busy holiday period and pleasant property but just some things to be aware of.
by A verified traveler
Posted 7 Mar 2022
Noisy, not working wifi, only cold water, using salty seawater for showers
by A verified traveler
Buen sitio, excelente servicio
Posted 18 Dec 2021 on Hotelsby A verified traveler
Posted 6 Oct 2021 on Hotels
by A verified traveler
Posted 30 Aug 2021 on Hotels
buen servicio
by A verified traveler
Posted 11 Jul 2021 on Hotels
