6/10 Okay
T
Mar 28, 2018
Liked: Staff & service, property conditions & facilities
Nice hotel but a little disappointing
Hotel looks beautiful from the outside and the rooms are fairly new. But there were a few glitches like there was no wifi in the rooms even though it was stated several times on Expedia that there was in room wifi. There was no phone in the room so if you needed anything you had to leave your room and walk across the street to the other half of the hotel where the reception desk was. I noticed the side of our sheets on the bed appeared a little dirty but ignored it, however was very irritated when after 2 days of being there they did not clean our room that day even after we asked the manager for the cleaning staff to clean our room. Finally at night we asked them again and they told us they didn’t have any clean towels to give us. The cleaning staff basically didn’t seem to enthusiastic about cleaning but we did end up finally getting clean sheets and 1 clean towel. Also breakfast was not included which is very rare for Colombia. They also didn’t “allow” us to drink our own alcohol on the beach which is also something I’ve never heard of in Colombia. Property was undergoing renovations also so perhaps explains the no wifi. The staff in the kitchen and by the beach were very friendly and helpful so we give them a 10! Overall reasonable price for a busy holiday period and pleasant property but just some things to be aware of.
T
Stayed 3 nights in Mar 2018
