Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Room is very nice, would be nice to have a small microwave. Clean and comfortable.
Comment from Hotel Management
14 Nov 2024 by Joselle Fernandez | Guest Services Manager, Hotel Management
Hi Kathy,Thank you for taking the time to share your feedback about your recent stay. We’re thrilled to hear you had a wonderful experience!Regarding our Cozy King rooms, while they are designed to be compact, we understand the convenience of having a microwave. While the room doesn’t come with one by default, you’re welcome to request one either before your arrival or during check-in, and we’ll ensure it’s ready and waiting for you in your room.Once again, thank you very much for staying with us, we hope to welcome you back soon!
by A verified traveler
Posted 12 Nov 2024
Rooms are a good size and the area is quiet. Could use some updates but it is clean and the beds are comfortable.
Comment from Hotel Management
13 Nov 2024 by Joselle Fernandez | Guest Services Manager, Hotel Management
Hello Melody,Thank you for taking the time to share your feedback! We're so glad to hear that you enjoyed the size and comfort of our rooms, as well as the peaceful atmosphere of the area. It's great to know that our cleanliness and comfortable beds helped make your stay enjoyable.We truly appreciate your comments regarding the need for updates, and we're always working to improve our property. Your input helps us prioritize areas for enhancement to ensure our guests have an even better experience in the future.We hope to have the opportunity to welcome you back soon, perhaps in one of our brand-new cottages. If there’s anything else we can do to make your next stay even more comfortable, please don’t hesitate to let us know!All the best!
by A verified traveler from Hornby Island
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Joselle Fernandez | Guest Services Manager, Hotel Management
Hi Susan,Thank you very much for the rating. While we're thrilled to have met most of your expectations, we're always striving to provide an even better experience for our guests. If there's anything specific that could have made your stay 5 stars, we'd love to hear your suggestions.We look forward to welcoming you back soon and hope to exceed your expectations next time!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Joselle Fernandez | Guest Services Manager, Hotel Management
Hello Melody,Thank you for the great rating. We’re so pleased to hear that you had a generally positive stay. It’s great to know that you enjoyed your time here.We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler from POWELL RIVER
Posted 19 Oct 2024
You are all the time very welcome and the front desk are ammazing.
Comment from Hotel Management
21 Oct 2024 by Joselle Fernandez - Villa Guest Services Manager, Hotel Management
Hi Maurice,Thank you for taking the time to share your feedback! We’re so glad to hear that you had a positive experience during your stay. Your kind words motivate us to continue providing excellent service and a welcoming atmosphere. We look forward to welcoming you back for another enjoyable visit!
by A verified traveler
Posted 18 Oct 2024
Nice 1 night get away for the fiancée and myself. We stayed in one of the villas with a jetted tub. Quite lovely, didn’t find time to golf this trip, but definitely will be back for a round! Course looks wonderful. Fall rates seemed very reasonable for such a nice club.
Comment from Hotel Management
21 Oct 2024 by Joselle Fernandez - Villa Guest Services Manager, Hotel Management
Hi Brody,Thank you for sharing your experience! We’re delighted to hear that you and your fiancée enjoyed your getaway in one of our villas and that the jetted tub added a special touch to your stay. We appreciate your kind words about our fall rates and can’t wait to welcome you back for some golf on our beautiful course.Looking forward to your next visit!
by A verified traveler
Posted 16 Oct 2024
Look new. Very clean and kind staff.
Comment from Hotel Management
21 Oct 2024 by Joselle Fernandez - Villa Guest Services Manager, Hotel Management
Hello Mark,We appreciate your kind words and the time to share with us your experience. We’re delighted to hear that you enjoyed your stay and found everything clean and our staff welcoming. We take pride in maintaining our property and continuously improving what we have, and providing excellent service.We hope to see you again soon!
by A verified traveler
Posted 14 Oct 2024
Nice quiet spot but I do find it is in need of a good upgrade. Rooms are feeling a bit tired and old.
Staff were great! Beautiful golf course. Lovely restaurant
Comment from Hotel Management
15 Oct 2024 by Joselle Fernandez - Villa Guest Services Manager, Hotel Management
Hello Lisa,Thank you for taking the time to share your feedback with us! We’re glad to hear that you enjoyed our quiet location, beautiful golf course, and the service provided by our staff.We appreciate your comments about the rooms and want you to know that we are actively working on upgrades to enhance our guests' experience. Your insights are invaluable as we strive to improve.We hope to welcome you back soon to experience our new accommodations that feature a cozy living room complete with a plush sofa, a TV positioned above a warm fireplace, and overhead air conditioning for your utmost comfort. Large windows flood the space with natural light, and some units offer direct views of the fairway from the covered deck.Once again, thank you very much, it was a pleasure to have you stay with us.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Joselle Fernandez - Villa Guest Services Manager, Hotel Management
Hi Julia,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and appreciated our services.Your kind words motivate our team to continue providing the best possible experience for our guests. We hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 8 Oct 2024
Made us wait until 4pm when there were lots of rooms available. Never upgraded
Comment from Hotel Management
8 Oct 2024 by Joselle Fernandez - Villa Guest Services Manager, Hotel Management
Hi William, Thank you again for sending us your feedback, and once again we’re so sorry we weren't able to meet your expectations. Our standard check-in time is at 4pm, VIP or not, we treat our guests equally. Room upgrades and early check-in are always not guaranteed as it all depends on our room availability. All our rooms were almost sold out the night before your arrival date, and the room type that you booked was all occupied the night before, as well as the majority of our suites that feature the same amenities, thus, upgrading you to a different unit was not an option when you tried checked in the first time. We value and acknowledge your loyalty status, and with this, we automatically waived the 15 nightly resort fee off your bill as one of your perks and that was mentioned during check-in. Regarding your comment about the the table reservation, I'm not sure what exactly happened and why they did not just book you a table, but thank you for sharing this, I'll share it with our restaurant team for a training opportunity. Once again, we apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. All the best.
