Ratings based on 40 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024
by A verified traveler
Posted 6 Jul 2024
This was the single worst hotel experience I've had in years of travel. The hotel is a very old building with stone and hardwood, and there is zero sound insulation. You can hear your neighbors talking like they're in your room. There was no staff at the hotel in the late evening, so our first night was exceptionally loud with people going up and down the hall shouting. But it quieted down after several hours.
The second night was worse as on top of the sound of people running around and shouting, someone tried to get in our room and was shouting at our door. I went to reception and no one was there and called down and no one answered. Later when I complained, the answer was basically "oh I'm sorry".
The third night was even worse as someone was yelling and trying to get into our room both at 11pm and 3am. No staff was available to help, and we contemplated calling the police but the person who tried to get into our room sounded drunk and confused but not aggressive.
The next morning, it was hard to find a staff person that spoke English, but when I did the response was very rudely that if I didn't like their hotel I could leave, and they would not give me a refund of the nights I didn't stay there (I stayed 3/6 nights). We chose to leave, because we were exhausted from 3 nights of poor sleep and frankly didn't feel safe.
Expedia also tried numerous times on our behalf to get a refund of the nights we didn't use, but the hotel refused them too.
by A verified traveler
A step back in time….
Posted 4 Apr 2024 on HotelsWe have just returned from a week at Hotel D’Olonne (or should I say Chateau D’Olonne). We were excited before arrival, and we were not disappointed.
The hotel and its staff ensured a safe, welcoming and comfortable stay. Special shout out to Gloria who ran the reception like a boss.
Super food in the atmospheric restaurant (think medieval banquet), and the best Aperol Spritz.
Perfectly positioned to the main cable car and boot hire, and a 15 min scenic walk into the centre of town.
Thank you xxx
by A verified traveler
Posted 3 Mar 2024
Whilst I'm loathe to say anything bad as the owners are lovely and were very helpful to print off my insirance details for me: it is a beautiful historic building and the meal I had there was lovely and of generous proportions. Whilst the area is quaint and a mere 5 minutes from the ski lift, there are no bars, 1 pizza restaurant and one steakhouse. The bar in the hotel is a lovely cosy place where I would have wanted to while away the evenings having filled my stomach with the free buffet at Bar Roma in Courmayeur. Sadly, I could not guarantee that I would be able to get even one drink a night. The bar is not staffed, on my last night there I greeted the server collecting drinks for the restaurant, thinking she would come back to ask me what I would like. 20 minutes later there was no sign of her, I was so frustrated I went and asked the night porter if he could recommend a bar and he came down to serve me. There needs to be some way of getting service down there, even if the servers just check in every 15 to 20 minutes .or if they happen to be fetching drinks for the restaurant and someone is sitting in there with no drink, maybe ask them if they would like one. Maybe I'm not confident enough to bother them but I shouldn't be penalised for that.
Comment from Hotel Management
16 Mar 2024 by barbara Vaglio , Hotel Management
Dear Sir we are so sorry but the problem with the staff is a big big problem and we don't find anyone who wants to work in this field so we have to cut some service .I 'm sorry, hoping to see you again.
by A verified traveler
Posted 14 Feb 2022 on Hotels
Lovely hotel full of charcacter. Short 5 minute walk to lifts
by A verified traveler
Not a great experience
Posted 6 May 2018Hotel was in a good location for our stay. Hotel was very outdated and expensive relative to what we could have booked in a nicer hotel in the same location. Extremely cold in the rooms and no thermostat.
by MARK
Posted 4 Aug 2016 on Hotels
by Linda from Indiana
Close to Mont Blanc
Posted 7 Jul 2016 on Hotelsloved this quaint hotel with great view of Mont Blanc from our room. Hotel staff was wonderful.
by A verified traveler
Posted 12 Jul 2024 on Hotels
by A verified traveler
Posted 16 Mar 2024 on Hotels
