Ratings based on 129 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Poor hotel for price level
Posted 2 Jun 2024 on HotelsThis is not a 4 star hotel by any stretch of the imagination. They have no coffee in the room, no laundry service. We had to check in through the restaurant since there is never anyone at the reception. At check out, we had to leave early (6am) and there was no one there again, he asked us to wait till 8 am even when we told him we had a flight. We were never even informed that reception is not available 24x7 which is the norm at 4 star hotels. Not a pleasant stay.
Comment from Hotel Management
26 Jun 2024 by Le directeur, Hotel Management
Dear Pranay,Thank you for taking the time to share your feedback.We pride ourselves on maintaining a high standard of comfort and service, thus it is disheartening to learn of your dissatisfaction.Regarding the amenities in our rooms, we strive to cater to our guests' needs and offer a range of services to enhance their stay. We regret any inconvenience caused and have noted your remarks regarding in-room coffee facilities. Additionally, while we do not offer laundry services on-site, we are always happy to recommend local alternatives to our guests.Moreover, our reception service is available from 7:30 a.m. and we inform guests that early departures can be accommodated by our reception team to ensure their needs are met. Our aim is to provide a smooth and efficient check-in and check-out process and we value your comments.We hope you will consider staying with us again in the future. Best regards,Le directeur
by A verified traveler
Posted 3 Sep 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by Le directeur, Hotel Management
Dear Graham,Thank you for positively reviewing your visit.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back on a future occasion. Best wishes,Le directeur
by A verified traveler
Posted 25 May 2022 on Hotels
Comment from Hotel Management
28 May 2022 by La directrice, Hotel Management
Dear Luis,
We would like to thank you for sending us your high rating.
We are glad we were able to meet all your requirements
We hope to have the pleasure of seeing you again in the future. Kind regards,
La directrice
by A verified traveler
Posted 7 May 2022 on Hotels
Comment from Hotel Management
8 May 2022 by La directrice, Hotel Management
Dear Ron,
This is a great rating. Thank you!
We are glad your stay was perfect.
Again, thank you very much.
We look forward to welcoming you again. Best regards,
La directrice
by A verified traveler
Posted 27 Jul 2020 on Hotels
Hôtel sympa et bien placé
Comment from Hotel Management
4 Aug 2020 by La directrice, Hotel Management
Cher hôte,
C'est un plaisir de lire que vous avez apprécié votre séjour dans notre établissement et particulièrement apprécié notre emplacement de choix.
Au plaisir de vous revoir parmi nous,
La directrice
by A verified traveler
Posted 6 Jan 2020 on Hotels
by A verified traveler
Posted 1 Oct 2019 on Hotels
by A verified traveler from Vancouver
Posted 17 Sep 2019
Location is great, staff is courteous, professional and nice. Clean rooms, definitely a great place to stay in Cour-Cheverny.
Comment from Hotel Management
18 Sep 2019 by La directrice, Hotel Management
Dear Sanjin,
Thanks for posting such great feedback of your time at Relais des Trois Châteaux, Cour-Cheverny.
It is always rewarding for our team to be commended by a guest, and we are truly delighted to hear that you received a courteous and professional service.
The entire team hopes to welcome you on your next visit!
Best wishes,
La directrice
by A verified traveler
Deluxe room small but confortable & well decorated
Posted 22 Jul 2019 on HotelsThe hotel is fine and very well located. However, there are things to underline. We had a deluxe room well decorated. Nevertheless, it was located at the end of a long corridor. We encountered 10 stairs (a flight of 7 stairs and 2 of 2 stairs). It was not mentioned at all. Since we arrive late we were alone... It should have been noted; actually we could have been not able to use these stairs. It has been a challenge (sometimes when you book you don't know few weeks after we won't be able to use stairs thus you don't ask...). The Room (213) quite small. We requested a breakfast in the room, the staff did not where to put the tray. There was only a small console table. We thought a deluxe was bigger than a standard room that is 15 sq meters. It was a mistake... An advice: in the description mention the size of the room...
Comment from Hotel Management
29 Jul 2019 by La directrice, Hotel Management
Dear guest,
We would like to thank you for sending us your review about your recent stay at Relais des Trois Châteaux in Cour-Cheverny.
It is a pleasure to know you appreciated our location and the charming decoration of our hotel. However, we regret that we did not fully meet your expectations. We also regret that nothing was reported to us. We would like to let you know that the rooms all have specificities both in terms of the respective areas of room and bathroom. Also, the situation in the floors makes the charm of this establishment. However, all floors are accessible by elevator. There are then small differences in levels due to the age of the building. All the late arrivals are managed upstream and the customers called at the end of the day. The reception is open 24 hours a day for hotel guests and if there is no one at the reception, a telephone is available on the counter to reach the receptionist.
The entire team hope we will have the opportunity to see you in the future.
Kind regards,
by A verified traveler
Posted 21 Jul 2019
Comment from Hotel Management
29 Jul 2019 by La directrice, Hotel Management
Dear Guest,
Thank you for your top rating!
We are glad to know that your stay with us was an excellent experience.
We look forward to seeing you again on your next visit!
Kind regards,
